Dr (K) Karen Lazenby
Registrar: Systems and Administration

 Dr Karen Lazenby

Dr Karen Lazenby is the Registrar: Systems and Administration at the University of the Free State and is responsible for Student Academic Services, and Student Recruitment Services.

Dr Lazenby completed both the BA Languages (1992) and Honours degree in English (1993) cum laude at the University of Potchefstroom before pursuing a Diploma in Tertiary Education (1996) and master's degree in Computer Integrated Education (1998) at the University of Pretoria. She obtained a PhD in Education in 2003 on the topic "Technology and educational innovation: A case study of the virtual campus of the University of Pretoria" and an Executive MBA from the University of Cape Town in 2006.

Dr Lazenby started her career in higher education as a lecturer in 1994 and changed roles often – including heading up academic staff development and managing institutional research. Dr Lazenby was appointed as a project manager in the Department of Education Innovation at the University of Pretoria (UP) in 1998, where she implemented WebCT/Blackboard, online applications and payments, and student and lecturer portals (virtual campus). In 2000, she was appointed as Deputy Director: Electronic Education.

She established the Client Service Centre in 2001 in order to provide integrated, efficient, and effective services to students and other clients, and served on the senior management team of the university for 14 years as Director of the Client Services Centre. During her time as Director: Client Service Centre, she was, inter alia, responsible for information and data governance, the intranet, website and call centre of the university, student recruitment, finance and services, the graduate career office, and international student division. 

Dr Lazenby has published several articles and presented nineteen papers at international conferences, and is an honorary member of the Golden Key International Honour Society.