Visitors

Visitors can ask for a wireless token from the ICT Service Desk at +27 51 401 2000. You will get an application form to complete, can return to the ICT Service Desk. On completion of the paperwork, you can collect your wireless token from the ICT Service Desk.

Using the Service

  1. Activate the wireless function on your laptop, tablet, smartphone or any other Wi-Fi enabled device.
  2. From the list of current wireless connections, select UFS Guest and click connect.
  3. A browser pop-up will appear asking you to enter your wireless token voucher number. (If you do not see a browser pop-up after a few minutes, manually open your browser and proceed to connect to a website. This will force the authentication pop-up to appear.)
  4. Enter your voucher number in the required field and click connect.
  5. You are now connected and will be able to access the internet.

Important Information
Contact details:
servicedesk@ufs.ac.za
+27 51 401 2000

Manager (Service Desk) –  Xolani Schalk (+27 51 401 3067)
HOD –  Wimpie Botha (+27 51 401 2803)

For technical support, please contact the Service Desk at +27 51 401 2000 or send an email to servicedesk@ufs.ac.za.


External Visitors

Card Visitors to our campus, can get campus access cards from the Visitors Centre at the DF Malherbe gate. If you want to visit ICT, please contact +27 51 401 7766 to facilitate the process.


Make an appointment with the Chief Information Officer  (CIO) 

Contact Elma Peens to schedule an appointment with our CIO:
PeensE@ufs.ac.za
+27 51 401 3870


Make an appointment with a Line Manager

To schedule an appointment with any one of our line managers, use these contact details: ICTAdmin@ufs.ac.za
+27 51 401 7874


Get help and support

You can make use of the following methods to get help and support:

  • Email: Servicedesk@ufs.ac.za
  • Call: +27 51 401 2000
  • Front desk: Our front desk for walk-in help, is located at the end of FGG Block F on the corner and it is on the lower ground level. We are open Monday to Friday from 7:45 till 16:30 and closed on weekends and public holidays.