PROGRAMME INFORMATION


Name of SLP:Customer Care  
SLP Code: GMCC1500S



SCOPE OF INFORMATION


Short Description of the SLP: The vital knowledge and skills contained in this course will enable you to take leadership in customer care, dealing with it as if it were your own management function. The focus is on managing customer care in the immediate work environment and direct customer engagement.
Admission Requirements:

Grade 12/Matric/Equivalent
Minimum 21 years of age
3 years work experience

Learning Duration: 2 Months Online 
Costs:R6 300,00
Language of Tuition:English
Mode of Delivery: Online
Campus: Bloemfontein
Learning Level: 5
Dates of Programme:
Yearly intakes in February, April, June, August and October
Nature of Programme: Competence
RPL towards the Higher Certificate in Management Development is possible
Programme Structure: Self-knowledge 
General management
Communication in the workplace 
Customer service
Assessments: Formative and Summative Assessments 



CONTACT INFORMATION


Academic Entity: UFS Business School
Contact Person: Ansie Barnard
Email:barnardam@ufs.ac.za 
Telephone: +27 51 401 3204 / +27 82 900 1080



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