PROGRAMME INFORMATION


Name of SLP:Customer Care  
SLP Code: GMCC1500S



SCOPE OF INFORMATION


Short Description of the SLP: The vital knowledge and skills contained in this course will enable you to take leadership in customer care, dealing with it as if it were your own management function. The focus is on managing customer care in the immediate work environment and direct customer engagement.
Admission Requirements:

Grade 12/Matric/Equivalent
Minimum 21 years of age
3 years work experience

Duration:
Face to Face: 5 Days; OR
Online: 5 Weeks
Costs:On request 
Language of Tuition:English
Mode of Delivery: Face to Face OR Online
Campus: Bloemfontein
NQF Level: 5
Credits: 8
Dates of Programme:
Face to Face: Available for Group bookings
Online: Available for Group bookings
Nature of Programme: Competence
RPL towards the Higher Certificate in Management Development is possible
Programme Structure: Self-knowledge 
General management
Communication in the workplace 
Customer service
Assessments: Assignment and open book exam



CONTACT INFORMATION


Academic Entity: UFS Business School
Project Leader: Ansie Barnard
Email:barnardam@ufs.ac.za 
Telephone: +27 51 401 3204 / +27 82 900 1080



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