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02 November 2023
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Story Kekeletso Makau
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Photo SUPPLIED
The UFS Heads of Mission Breakfast event attracted a distinguished delegation of foreign diplomatic missions.
The second Heads of Diplomatic Mission breakfast was hosted by the University of the Free State (UFS) in collaboration with the Mapungubwe Institute for Strategic Reflection (MISTRA) in Pretoria, South Africa on 26 October 2023.
The event served as an opportunity to position the UFS as a preferred partner for international collaboration in higher education, research, and innovation – following the success of the inaugural event in 2022. More than ten diplomatic missions were represented by distinguished foreign mission representatives who shared in the deliberations on this year’s theme, namely partnerships and collaborations.
The keynote address was delivered by the UFS Vice-Chancellor and Principal, Prof Francis Petersen, with contributing presentations from MISTRA researcher Laurence Caromba, UFS Professor of Pharmacology, Prof Motlalepula Matsabisa, and Senior Lecturer from the Centre for Gender and Africa Studies, Dr Grey Magaiza. A key goal of Prof Petersen’s presentation was to highlight the benefits of reciprocal collaboration and co-creation of knowledge with international partners, including industry partners. Contributing presentations posited the UFS as a partner of interest in research, innovation, and technology in the international arena and showcased the value of university and diplomatic partnerships in support of the UFS Internationalisation Strategy and Vision 130.
Caromba, a MISTRA researcher, reiterated the importance of collaboration between universities, research institutes, and the diplomatic community, further reaffirming the partnership value proposition entrenched in the UFS-MISTRA collaboration in co-hosting this year’s event. MISTRA, a renowned influential think tank, served as an excellent partner for the event.
The UFS currently boasts more than 100 vibrant international partnerships and is the incumbent coordinator of large EU-funded Erasmus+ projects among South African universities, with UFS researchers having co-authored more than 5 000 scientific publications with universities worldwide (2018-2022).
An engaging question-and-answer session concluded with insights and further action items for continued engagement post the event.
"Our clients come first"
2008-11-21
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Staff from the Department of Finance discusses better service delivery to their clients.
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According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.
“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.
The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department. |