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07 March 2018 Photo Xolisa Mnukwa
UJ to benchmark Kovsie CUADS operational services
UJ Disability unit delegates Alban Burke and Leila Abdul Gafoor join UFS CUADS Assistant director, Martie Miranda and Dean of Student Affairs, Pura Mgolombane for a discussion on the operative aspects of the UFS Center for Universal Access and Disability Support.

The University of Johannesburg (UJ) Psychological Services and Career Development Department is looking to enhance the quality of services provided by its disability unit. Team leader of the Psychological Services division at (PsCAD): Leila Abdul Gafoor said University of the Free State (UFS) was on its list of targets when it boiled down to possibly benchmarking and sharing the Center for universal access and disability support (CUADS) service structures and operational procedures that could aid a more pleasant and complete university experience for students with disabilities at UJ.

Director of PysCad at UJ, Alban Burke, considered one of the strengths of his department to be its ability to serve as a hot-stop for their students with academic opportunities that could assist them financially, psychologically, intellectually and perceptually. He did, however, point out that one of their main challenges lies in their difficulty sourcing capital and resources that are exclusive to the disability unit within his department which is very expensive to operate and sustain. 

Dean of Student Affairs, Pura Mgolombane, started his response to PysCad delegates with the question: “Which strategies should be operationalised in order to cater for the core needs of students?” He said the strategy should inform the operational structure that a university employs. Thus, the strategy should centre universal access as the Integrated Transformation Plan (ITP) intended it, and in that way the structure would need to support the notion of universal access; and therefore address student needs. The UFS is currently undergoing a phase of integrated transformation which Mgolombane explained which among other things, demanded avid preparations towards ensuring that universal access was prioritised. 

Martie Miranda, Assistant Director for CUADS, clarifies that CUADS considered repositioning its office beneath academics due to a majority of their occupational services comprising of academic support for students with disabilities. However, due to Student Affairs’ newly developed “humanising strategic model” the centre remained put as they are being afforded efficient opportunity to change mindsets, and create an institutional culture which endorses the humanising of students with disabilities as well.

Mgolombane said in order for an institution to deliver sufficient universal access, students’ needs and experiences had to be considered and prioritised from conception. The planning and future implementation should not serve as an afterthought when allocating financial, human, physical and other resources to the various university environments. 

News Archive

National Human Trafficking Resource Line a victim-centred approach to combating crime
2017-08-24

Description: Beatri Kruger Tags: Beatri Kruger 

Prof Beatri Kruger, Adjunct Professor at the
UFS Faculty of Law. Photo: Supplied

As a response to the rising number of human trafficking cases in South Africa and around the world, key role players in various fields have pulled together to come up with workable solutions on how to stop the crime and assist victims. Some of the work being done by NGOs and law enforcement agencies has been supported by insights from research conducted in communities and by academic institutions. According to Prof Beatri Kruger, Adjunct Professor of Law in the Faculty of Law at the University of the Free State and experienced researcher in human trafficking, support for victims has grown in leaps and bounds with the help of the latest technology. More and better quality information can be collected to strengthen efforts of combating the crime,” she said.

One such technological development is the national Human Trafficking Resource Line, which provides various services, including information on trafficking activities, assistance to agencies working with victims of trafficking in persons (TIP), creating a network from which data can be collected, analysed, and activities tracked, in order to ensure the best service to victims.

The resource line connects callers, often victims of TIP or anonymous tippers, to service providers in social services, law enforcement, places of safety, medical facilities, and government agencies, especially during emergencies. 

Resource line a helping hand to victims
The resource line was established in 2016 and has replaced the previous helpline. This line provides more services and resources than just a helpline. Through partnerships, it works to strengthen local and national structures that can assist victims over the phone. 

Call specialists are trained by Polaris, an American company using international standards and protocols. The call specialists are available 24/7 to take reports of human trafficking confidentially and anonymously. They put victims in touch with service providers for health screening, counselling, and repatriation if they are from another country, and also assist with case management.

Empowering service providers is the key to success
Support for service providers such as NGOs, safe houses, and government departments in the network is in the form of skills training programmes for staff, and a referral system in various provinces around the country. There are good referral partners in each province, as well as provincial coordinators ensuring accountability regarding cases, mobilising services for victims, and coordinating the referrals and response.  

To strengthen the network further, services provided in each province are being standardised to ensure that the right people are contacted when handling cases, and that key stakeholders in each province are used. The strength of the provincial provider network is key to offering victims of human trafficking the services they need.

Human trafficking is a crime that permeates multiple academic disciplines and professions. Therefore, information collected from victims through such a helpline and collated by agencies, will assist academic institutions such as the UFS in furthering their research, while strengthening the content of academic programmes in fields such as law, law enforcement, social sciences, health sciences, and international relations.

The number to call for reporting or providing tips on TIP-related crimes and activities, is 0800 222 777.

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