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07 March 2018 Photo Xolisa Mnukwa
UJ to benchmark Kovsie CUADS operational services
UJ Disability unit delegates Alban Burke and Leila Abdul Gafoor join UFS CUADS Assistant director, Martie Miranda and Dean of Student Affairs, Pura Mgolombane for a discussion on the operative aspects of the UFS Center for Universal Access and Disability Support.

The University of Johannesburg (UJ) Psychological Services and Career Development Department is looking to enhance the quality of services provided by its disability unit. Team leader of the Psychological Services division at (PsCAD): Leila Abdul Gafoor said University of the Free State (UFS) was on its list of targets when it boiled down to possibly benchmarking and sharing the Center for universal access and disability support (CUADS) service structures and operational procedures that could aid a more pleasant and complete university experience for students with disabilities at UJ.

Director of PysCad at UJ, Alban Burke, considered one of the strengths of his department to be its ability to serve as a hot-stop for their students with academic opportunities that could assist them financially, psychologically, intellectually and perceptually. He did, however, point out that one of their main challenges lies in their difficulty sourcing capital and resources that are exclusive to the disability unit within his department which is very expensive to operate and sustain. 

Dean of Student Affairs, Pura Mgolombane, started his response to PysCad delegates with the question: “Which strategies should be operationalised in order to cater for the core needs of students?” He said the strategy should inform the operational structure that a university employs. Thus, the strategy should centre universal access as the Integrated Transformation Plan (ITP) intended it, and in that way the structure would need to support the notion of universal access; and therefore address student needs. The UFS is currently undergoing a phase of integrated transformation which Mgolombane explained which among other things, demanded avid preparations towards ensuring that universal access was prioritised. 

Martie Miranda, Assistant Director for CUADS, clarifies that CUADS considered repositioning its office beneath academics due to a majority of their occupational services comprising of academic support for students with disabilities. However, due to Student Affairs’ newly developed “humanising strategic model” the centre remained put as they are being afforded efficient opportunity to change mindsets, and create an institutional culture which endorses the humanising of students with disabilities as well.

Mgolombane said in order for an institution to deliver sufficient universal access, students’ needs and experiences had to be considered and prioritised from conception. The planning and future implementation should not serve as an afterthought when allocating financial, human, physical and other resources to the various university environments. 

News Archive

Dr Karen Lazenby appointed as Registrar: Systems and Administration
2015-11-11


Dr Karen Lazenby, Registrar: Systems and Administration

Dr Karen Lazenby, former Director: Client Service Centre at the University of Pretoria (UP), was appointed as Registrar: Systems and Administration at the University of the Free State (UFS) as from 1 November 2015. She will be responsible for student enrolment, administration and services, and International Affairs.

“We are extremely fortunate to have a person of the calibre and experience of Dr Lazenby to join the senior team to help us create a 21st century student-centred management system using the best technologies available. She is without question the leader in her field, and the UFS is delighted to have her as part of the Kovsie community,” says Prof Jonathan Jansen, Vice-Chancellor and Rector of the UFS.

Educational background

Dr Lazenby completed the BA (1992) and Honours (1993) degrees in English (cum laude) at the University of Potchefstroom before pursuing a Diploma in Tertiary Education (1996) and a Master's Degree in Computer Integrated Education (1998) at the University of Pretoria. She obtained a PhD in Education in 2003 on the topic ‘Technology and educational innovation: A case study of the virtual campus of the University of Pretoria’ and an Executive MBA from the University of Cape Town in 2006.

A track record to reckon with

Dr Lazenby started her career in higher education as a lecturer in Communication at the VaalTriangle Technikon in 1994, and was appointed as Head of Academic Staff Development the following year.  A year later, she joined Technikon SA as instructional designer at the Centre for Courseware Design and Development, and in 1997 she was appointed as Manager of Institutional Research. She was subsequently seconded to establish TSA Online and coordinate institutional technology. Dr Lazenby was appointed as a project manager at the department of Education Innovation at the University of Pretoria in 1998 where she implemented WebCT/Blackboard, online applications and payments, and student and lecturer portals (virtual campus). In 2000 she was appointed as Deputy Director: Electronic Education.

She was seconded by the UP Executive to establish the Client Service Centre in 2001 to provide integrated, efficient and effective services to students and other clients of the University. During her time as Director: Client Service Centre, she was inter alia, responsible for information and data governance, the intranet, website and call centre of the university, student recruitment, publications, application for study support, study finance, postgraduate scholarships, student accounts, payments, residence placement, access cards and parking, the graduate career office, and international student division. In 2005, she also acted as Director: Corporate Communication and Marketing.

Her vision for the UFS

“I would like to get the university's student administration to such a point that academic staff can focus on teaching and research. Streamlining the enrolment process so that we may see the necessary yield required in terms of our growth target as a university, is my other goal.” She added that capitalising on the strong international positioning of the UFS achieved by Prof Jansen, is a mission she intends to carry out. "I am grateful for the opportunity to work with Prof Jansen and the senior management team and am delighted to be part of the Kovsie community."

Dr Lazenby has published several articles and presented nineteen papers at international conferences.


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