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Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Full accreditation for MBA programme
2004-12-01

The University of the Free State (UFS) this week received full accreditation for its MBA-programme from the Council on Higher Education (CHE). The accreditation was granted after the programme was conditionally accredited earlier this year.

“The full accreditation serves as proof that the key elements of a good teaching programme are in place. After the programme received conditional accreditation, a few areas were addressed and a progress report was submitted to the CHE. This was followed by a site visit by a delegation from the CHE. We are happy about the successful outcome of the accreditation process,” said Prof Helena van Zyl, Director of the UFS’s School of Management.

“In the initial evaluation done by the CHE it was already mentioned that the UFS’s MBA-programme clearly and significantly contributes to students’ knowledge and skills, is relevant for the workplace and appropriately resourced. Now we can build on the further extension of the quality of the programme,” said Prof van Zyl.

“We welcome the CHE’s accreditation process. It confirms and protects the integrity of the group of high quality MBA-programmes in South Africa,” said Prof Frederick Fourie, Rector and Vice-Chancellor of the UFS.

The UFS’s online MBA-programme will only be evaluated next year because the CHE is still in the process of developing criteria for the on-line programmes of tertiary institutions.

Media release
Issued by: Lacea Loader
Media Representative
Tel: (051) 401-2584
Cell: 083 645 2454
E-mail: loaderl.stg@mail.uovs.ac.za
7 December 2004

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