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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Vice-Chancellor’s Prestige Scholars Programme provides platform for next generation scholars
2015-12-08

Dr Rudo Ngara

“The PSP provides a platform for growth, where scholars get to interact with seniors and peers, giving much needed guidance as to where you are and what the next level of your work should be.” This is how Dr Rudo Ngara —a scholar of the Vice-Chancellor’s Prestige Scholars Programme (PSP)—describes the initiative.

For young scholars, such as Dr Ngara, it can be difficult to generate sustainable funding externally for their research. These researchers are not yet established in networks and collaborations independent of their doctoral supervisors, which makes procuring funding even more challenging. This is where the PSP makes an invaluable contribution.

Through the support of PSP, Dr Ngara was recently awarded a substantial NRF (National Research Fund) grant. Dr Ngara is currently a lecturer in the University of the Free State (UFS) Faculty of Natural and Agricultural Sciences on the Qwaqwa Campus. Her research is especially topical as it investigates how crops—particularly cereals—respond and adapt to a range of abiotic stress factors. These factors include drought, high salinity, and extremely high temperatures. Dr Ngara seeks to develop resilient crops that are better suited to produce under harsh environmental conditions. This research endeavour would have been far more complicated if not for the PSP.

Although the programme is not a funding agency, it does have an excellent record of support towards generating funding from outside sources such as Fulbright, the Commonwealth and, of course, the South African NRF.

 

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