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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.
Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

New Academic Head at South Campus to expand distance learning programmes into the global arena
2016-02-10

“Critical area of focus: Diversify provision, based on open learning principles, to improve learning opportunities across the post-school education and training sector” - SA Department of Higher Education and Training Strategic Plan 2015/16-2019/20

Open and distance learning (ODL) programmes will play a critical role in shaping the landscape of higher education. Not only does the South African Department of Higher Education and Training emphasise the importance of ODL, it is also contained within the United Nations’ Sustainable Development Goals. And now the University of the Free State (UFS) is becoming a major role player in the field through the cutting-edge ODL programmes offered by the South Campus.

Description: Jean Grundling Tags: Jean Grundling

Jean Grundling has recently been appointed as the Academic Head of the South Campus.

At the helm of these programmes is the recently-appointed Academic Head of the South Campus: Jean Grundling. According to the new organisational structure of the South Campus, the Academic Head reports directly to the Campus Principal: Dr Daniella Coetzee.

“My role,” says Grundling, “focuses on developing and monitoring processes that will enable effective and efficient implementation of the three pillars of ODL.” These three pillars consist of:

• the design and development of quality learner-centred learning materials and tools during their ODL journeys;
• the selection, appointment, and development of competent facilitators to guide, coach, tutor, and support students; and
• the integration of administrative processes that will enable and support students to study at their own pace, place, and in their own time.

“Goal 4: Ensure inclusive and equitable quality education, and promote lifelong learning opportunities for all.”
United Nations Sustainable Development Goals

As part of her personal vision, Grundling would like to see the South Campus grow and develop into an institution that offers quality ODL programmes not only nationally, but globally. “I would like the South Campus to become an agent of social transformation in South Africa.”

Ultimately, Grundling’s wish is for the South Campus to contribute to the development and empowerment of people so that they can play a positive role in society.

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