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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

A Kovsie crowned Miss Free State 2016
2016-05-27


Mienke van Rooyen, a student at Kovsies and the new Miss Free State at the crowning.  Photo: Wiaan Coffee Photography

A third-year BCom Marketing student, Mienke van Rooyen, continued the legacy of beauties from the University of the Free State.  She was crowned Miss Free State on Saturday 21 May 2016 at the Sand Du Plessis Theatre in Bloemfontein.

In 2015, Van Rooyen took the Miss Intercontinental title at the annual Model SA International competition.  She was overwhelmed by the support received throughout her journey. “I'm still searching for words to describe my appreciation to every single person who supported me up until now. “Thank you” will never be enough. I am proud to be a part of the Miss Free State family. Thank you for believing in me and my dream,” she wrote on her Facebook fan page.

Earlier this year, another Kovsie made us proud. Elizabeth Molapo walked away with the Miss SA First Princess title.

Rolene Strauss also flew the Kovsie flag at Miss World competition in 2015 when she became the reigning queen. Strauss was crowned Miss SA the year before.

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