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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Student protests at the Bloemfontein Campus of the University of the Free State
2017-02-24

I am writing to you about this week’s student protests at the Bloemfontein Campus of the University of the Free State (UFS), regarding access to higher education.

It is understandable that parents and/or guardians are concerned about the situation on campus, the safety of students, and the impact of the protests on the academic programme. Although disruption of some classes occurred on Tuesday 21 and Wednesday 22 February 2017, academic and other activities continued this week. 

Be assured that contingency plans for the safety and security of staff and students are in place. Members of the South African Police Service (SAPS) are on campus and the situation is monitored with their support and assistance. The necessary authorisation has also been obtained for action by the SAPS in support of our endeavour to ensure the safety of staff and students on all our campuses.

We are committed to do all in our power to ensure stability and safety on campus, and an uninterrupted academic programme. All lawful means will be deployed to achieve this.

Kind regards,
Prof Nicky Morgan
Acting Vice-Chancellor and Rector
University of the Free State

State of our campuses #1 (22 February 2017)
Memorandum handed to UFS management on 21 February 2017

Released by:
Lacea Loader (Director: Communication and Brand Management)
Telephone: +27 51 401 2584 | +27 83 645 2454
Email: news@ufs.ac.za | loaderl@ufs.ac.za
Fax: +27 51 444 6393

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