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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Infrastructure development booming at UFS
2016-09-30

Description: Physics and Geography Complex on the Qwaqwa Campus  Tags: Physics and Geography Complex on the Qwaqwa Campus

The new Physics and Geography Complex on the
Qwaqwa Campus is connected to the existing
Chemistry Building.

Photo: Charl Devenish

As a world-class tertiary institution, the University of the Free State (UFS) boasts with three new buildings on its Bloemfontein and Qwaqwa Campuses since 2015. All of these buildings are extensions to current buildings, supporting the university’s vision of excellence in academic achievement.

Extensions and additions to the value of R23 million were made to the existing Biotechnology Building. The funding was provided by the Department of Higher Education and Training. The additions were made to the southwestern corner of the existing building. Further developments to the building includes: six new offices, a lecture hall for 70 students, and laboratories accommodating 56 postgraduate students.

Prof Martie Smit, Academic Head of this department, says: “This new and refurbished facility enables us to give our best. As academics, we are committed to do our part in delivering high-quality education on both undergraduate and postgraduate levels to students envisaging a future in biotechnology.”

Dr Lis Lange, Vice-Rector: Academic, is proud of the heights the department has reached to date. “The Department of Physics is undoubtedly one of the jewels in the crown of our university, and we are very proud of its developments. Universities are built on legacies, and they are also about change, which is what this department has been demonstrating.”
The new Physics and Geography Complex on the Qwaqwa Campus is connected to the existing Chemistry Building. The building is the first of its kind on the campus and boasts an auditorium with 360 seats and a Geography Information System laboratory with 100 work stations.
 

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