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30 May 2019 | Story Xolisa Mnukwa | Photo Rian Horn
South Campus residence
UFS Housing and Residence Affairs leads transformation for university culture to improve student experience and Accommodation
The University of the Free State (UFS) Department of Housing and Residence Affairs (HRA) wants to ensure quality and affordable accommodation on and off campus for UFS students through the ITP.

The development of the ITP at the UFS started in January 2017; areas of transformation were identified, of which HRA’s deliverables are as follows:

• A detailed ‘as-is’ study to understand the issues faced by students regarding on- and off-campus accommodation and quantification of the accommodation gap.
• Development of a strategy to create residences with an academic focus, and the full implications regarding numbers and costing.
• Setting of minimum transport and safety standards for students.
• Development of an approach to student accommodation that is affordable for the students and entails optimal cost to the university.
• A strategy for postgraduate, postdoctoral, and international students.
• Gender-inclusive housing.

Mr Quintin Koetaan, Senior Director of HRA, and President of ACUHO-I SAC, started a project to ensure that NSFAS-funded and other UFS students are afforded quality accommodation on and off campus. Mr Koetaan was also appointed by NSFAS to convert this into a national project. This project includes engagements with different role players such as municipalities, national and provincial officials, the Tourism Grading Council of South Africa, NSFAS, and private off-campus accommodation service providers.

The decision by the UFS to increase the percentage of first-time entering students living on campus, was welcomed by HRA, and is being implemented and managed to address HRA’s ITP deliverables.  As a result of the increased percentage, senior students would be moved to affordable, accredited off-campus accommodation, with available transportation.

HRA’s aim is to ensure that students experience the wholesomeness and joy of being a UFS student, by making provision for their diverse on- and off-campus needs.

News Archive

"Our clients come first"
2008-11-21

 
Staff from the Department of Finance discusses better service delivery to their clients.
According to Mr Chris Liebenberg, Director: Finance at the University of the Free State (UFS), all staff members from this department have committed themselves to client service.

“We want to make a positive contribution to the effective functioning of the UFS by establishing financial systems which are both efficient and user friendly, and which addresses the needs of our clients,” said Mr Liebenberg.

The importance of client service was impressed on staff members of this department at an intensive two-day programme which was facilitated by the Arbinger Institute. The result when clients are seen as barriers rather than persons, was discussed in detail. Staff members undertook to continuously put the needs of their clients first and to provide clients with the necessary guidance and support. Staff also undertook to build on the successes of the past and to make the necessary adjustments so that clients could have a good experience when they contact the department.

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