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02 January 2020
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Story Valentino Ndaba
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Photo Anja Aucamp
Refilwe Xaba, the founder and CEO of Glolooks.
Refilwe Xaba, Senior Assistant Officer in Entrepreneurship Development at the UFS Centre for Development Support, is the founder and CEO of Glolooks. This Bloemfontein-based company manufactures and supplies an organic, natural hair product range.
When she first developed the products, they were for personal use. Xaba evolved from an intrapreneur to an entrepreneur. She innovated a personal solution into a booming business idea. It was only in May 2016 that she decided to go into business, following growing interest in the way she maintained her hair. “I officially started in-depth research in October 2015, after years of making concoctions for myself.”
Business and books
Xaba reckons that a research background is beneficial for growing a business such as Glolooks that has a huge technical aspect. She is currently pursuing her PhD in Entrepreneurship with a focus on marketing and is planning to use her business as a case study.
Her undergraduate, honours, and master’s studies, which she completed at Kovsies, contributed to equipping Xaba with skills to grow her business. She believes in balancing education and business. “I have always been commerce-orientated. If there is a problem to be fixed, I fix it. However, people are at the centre of my heart.”
Growing Glolooks
In 2019, Glolooks opened a salon in Westdene, where customers can receive a holistic experience above and beyond merely purchasing the product. Xaba says this is one of the ways her business is being innovative when it comes to creating relationships with customers.
Good practice discussed during workshop of the ACU Benchmarking Programme
2012-09-10
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From the left are: Prof. John Brennan, assessor from the Open University in the UK; Prof. Driekie Hay, Vice-Rector: Academic, UFS; Mr Cliff Wragg, ACU Benchmarking Programme Manager; Prof. Ellen Hazelkorn, assessor from Dublin Institute of Technology in Ireland; and Mr Mike Gallagher, Executive Director of Go8 in Australia.
Photo: Johan Roux
10 September 2012
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The ACU University Management Benchmarking Programme presented a workshop on the Bloemfontein Campus of the University of the Free State (UFS) from 27 to 29 August 2012.
The programme offers a unique and cost-effective opportunity for participating universities to compare their key management processes with those in a range of other universities. This helps to identify areas for change and assists in setting targets for improvement and identifying techniques for managing change. The outcomes of the programme provide models of good practice. It creates the opportunity for networking and a workshop, guided by internationally acknowledged subject experts. This year representatives from universities in among others Australia, the South Pacific, Canada, the United Kingdom (UK) and South Africa attended the workshop. The topics discussed were financial management, managing league tables and ranking and managing graduate outcomes.