FAQ


Welcome class of 2025!


You will find the following information on this webpage:

Frequently Asked Questions



Attention, future UFS students! Wondering about the admissions process? After receiving the January 2024 results, the institution will assess applications, considering international exams too.

All results must be sent to schoolresults@ufs.ac.za – international applicants must send their results to oiastudentadmin@ufs.ac.za.

Due to limited space, meeting minimum requirements does not guarantee acceptance. The roll-out of admission offers started on 19 January 2024.

If you accept, reply within 72 hours. Do not miss out – secure your spot!

General registration information for all students


An email will be sent to you at the preferred address you have provided to the university. Please ensure that your contact details are always correct in case the university wishes to communicate with you.

You can log in on the UFS student self-service portal to track the status of your application. If you have been accepted to study at the UFS, we will upload an offer to your online profile. For further assistance, you are welcome to contact the Student Contact Services on studentadmin@ufs.ac.za or call +27 51 401 9111 (press option 1).

You can accept your study offer by logging on to the UFS student self-service portal: https://www.ufs.ac.za/studyoffer to accept an offer.

Enter your student number and corresponding password. If you have forgotten your password, please contact +27 51 401 9111 (press option 4). 

To update your contact details, please do so on self-service or contact Student Admin Services on studentadmin@ufs.ac.za or +27 51 401 9111 (press option 1). 

Online registration is open from 7 January 2025 to 7 February 2025.

27 January 2025 - 7 February 2025:
Curriculum advice and registration for first students (please visit your faculty on https://www.ufs.ac.za/templates/faculty-list  for specific curriculum advising slot).

20 January 2025 - 7 February 2025:
Curriculum advice and registration for senior students (please visit your faculty on https://www.ufs.ac.za/templates/faculty-list  for specific curriculum advising slot).

20 January 2025 - 7 February 2025:
Curriculum advice and registration for postgraduate (honours and PGDip) students (unless communicated otherwise by your faculty).

10 February 2025:
Classes start.

14 February 2025:
Last date to add or change modules.

31 March 2025:
Last date to cancel modules with full credit.

31 March 2025:
Last date to add or change modules (master’s and doctoral).

Registration is online. For detailed registration information, please visit https://www.ufs.ac.za/register 

For your specific curriculum advising schedule, please visit https://www.ufs.ac.za/templates/faculty-list

We have prepared the step-by-step guides; to access the information, please visit https://www.ufs.ac.za/register. For further assistance, please contact the Student Contact Services on +27 51 401 9111 (press option 1).

You are welcome to message our registration BOT at +27 87 240 6370 for assistance via WhatsApp.

Your modules will be loaded on the Module Enrol step of your online registration steps; however, you may contact your faculty adviser for curriculum advice on
https://www.ufs.ac.za/templates/faculty-list

An elective module is a pre-determined module within your curriculum that you can select to complete the credits you need to register for in a specific academic year. In some programmes, there are up to four electives to choose from; look at your faculty rulebook under each faculty for details on which electives are offered in your programme or contact a Central Adviser (CTL) for support and guidance in understanding your electives:
WhatsApp: +27 87 240 6370
Email: advising@ufs.ac.za (Bfn)/ advisingqq@ufs.ac.za (QQ) and advisingsc@ufs.ac.za (SC) 
Call: +27 51 401 9111 (option 2)

If you don’t know which modules to register for, contact the curriculum adviser in your relevant faculty. You should also contact your curriculum adviser for help if you have proceeded to register and only afterwards realised that you had registered for incorrect modules.

Also contact the faculty if you need to deregister an entire programme/course. If you need to change programme/course, you must complete a deviation form. All forms are available on this link.

Visit the PeopleSoft Student Self-Service portal and select ‘drop modules’ for the modules you registered incorrectly.

Click here for more information.

Historic debt from the previous year must be paid off. First payments are due five (5) working days prior to registration. Click on the link in paragraph 9 for the amounts payable.

Students studying with financial aid from recognised and reputable funders are exempted from paying the first payment after all the following conditions have been met.

  • Historic debt from the previous year has been paid off.
  • The funding must be officially confirmed by the funder. Proof of confirmed funding must be submitted to Student Finance five (5) working days prior to registration. Please email the confirmation letter to tuitionfees@ufs.ac.za
  • The funding awarded must cover the full cost of study for the year.

    The above excludes:
  • International students who are studying with the assistance of financial aid are NOT EXEMPT from paying the first payment as indicated for SELF-PAYING STUDENTS.
  • Students who have applied/appealed for funding but have not yet received funding confirmation must pay the first payment as indicated for SELF-PAYING STUDENTS, five (5) working days prior to registrations. Payments will be refunded when funding is confirmed.
  • Students with financial aid (i.e. NSFAS/bursary/loan) that does not cover the full cost of study for the year, MUST pay the first payment as indicated for SELF-PAYING STUDENTS, five (5) working days prior to registration.

There are different holds and therefore you need to contact the relevant department before proceeding:

There are different holds and therefore you need to contact the relevant department before proceeding:

  • Finance hold – If your account has been settled and you have made the first payment, you should not have any financial holds. You may access your account through the Student Self-Service portal.

    Email: tuitionfees@ufs.ac.za | Call: +27 51 401 9111 (press option 3)

  • Academic advice hold – Relevant faculty adviser https://www.ufs.ac.za/templates/faculty-list

  • International holds (medical, VISA, etc.) – Office for International Affairs niemannaja@ufs.ac.za / tshabalalal@ufs.ac.za

    For any other holds, please contact the Student Contact Services for further assistance on +27 51 401 9111 (press option 1). 

Please contact our IT Helpdesk for technical issues on +27 51 401 9111 (select option 4). Alternatively, you can reset your password here – click on ‘Forgotten Password’ at the bottom left of the page.

You will receive ALL information from the university on your ufs4life email – make sure that you check your inbox regularly, as this is the only official communication channel used by the university to communicate with students.

Remember to check the UFS website and social media platforms regularly to stay updated.

Prospective and first-year students


No. The university has reached its admissions capacity and is not able to take walk-in applicants in 2025.

Walk-in applicants are those prospective undergraduate students

  • who did not apply for admission;
  • who do not have an acknowledgement letter for 2025 study;
  • who have applied after the closing dates: or
  • who do not have an offer to study.

First-year students without an acknowledgement letter for study in 2025, or who have applied after the closing date of 30 September 2024, or who do not have an offer to study, should apply to the Central Application Clearing House (CACH).

CACH is an initiative of the Department of Higher Education and Training, offering a service to assist applicants who wish to study at one of the many South African universities or colleges in 2025, but who have not yet applied or who have not been offered a place at the institution where they applied.

Online registration is open from 7 January 2025 to 7 February 2025.

27 January 2025 - 7 February 2025: Curriculum advice and registration for first students (please visit your faculty on https://www.ufs.ac.za/templates/faculty-list for specific curriculum advising slot).

For detailed registration information, please click https://www.ufs.ac.za/register 

Should space become available during the 2025 registration period, we will make you an offer and provide you with an opportunity to accept the offer. Please check your emails for regular updates. 

Senior students


In principle, yes. However, you need to apply to undergo the RPL process. Click here for more information regarding the RPL process, or send an email to RPL@ufs.ac.za

Curriculum advice is a process during which you speak to a qualified staff member about your study programme and the modules it entails. This takes place in accordance with faculty rules (i.e. faculty rulebook). If there is any uncertainty about your degree/module codes, please seek curriculum advice from your faculty adviser before registration.

Module codes changed in some programmes; you must ensure that you understand the changes and use the correct module codes, as this influences your registration. Faculty rulebooks can be found on the UFS website at https://www.ufs.ac.za/templates/rule-books for all the information about module codes.

Contact your faculty’s academic adviser directly or send an email to advising@ufs.ac.za (Bloemfontein Campus) | advisingqq@ufs.ac.za (Qwaqwa Campus) I advisingsc@ufs.ac.za (South Campus)

Merit awards are automatically allocated to students based on performance.

If you have qualified for a merit award, you will receive an allocation that will be reflected in your Academic Data Summary under Student Documents in the Self-Service portal. The fee accounts of students who qualify for academic merit awards will be credited with the amount of the award after they have registered as UFS students.

If you qualify for an academic merit award, it may be used partially or fully to cover the first payment.

A prospective and/or existing student who wants to change a qualification before registering must complete a DV2 or DV3 form and personally see to it that the necessary approval from the programme director, along with the qualification code as required on the DV form, is obtained. Students should also ensure that they receive the necessary academic advice regarding the relevant module code(s) for registration in the new qualification. This change must take place while the application cycle for the programme is still open, i.e., the programme is still receiving applications.

You will need to contact your faculty adviser for guidance on the approval process, as this is dependent on the programme you have enrolled for, as well as the general rules.

The UFS cannot accept late applications. You are welcome to contact Student Academic Services (SAS) to enquire about the status of your application at studentadmin@ufs.ac.za or +27 51 401 9111 (press option 1). Take note that a fee per module may be charged for later registration.

International Students


The UFS Office for International Affairs offers specialised administrative support to ease international students into their new environment and beyond.

All students who are not South African citizens must present either a permanent residence permit, study visa, asylum seeker permit, refugee visa, research visa, or exceptional skills visa, which should have been obtained from the South African Department of Home Affairs, SA High Commission, or an SA embassy or consulate. Generally, it must be obtained prior to arrival in South Africa.

The permit must be valid for 2025. If you cannot provide the study visa or other residence permit at registration, you will not be permitted to register. For unblocking, you are urged to contact the Office for International Affairs to submit the required documents. Send documents via email to niemannaja@ufs.ac.za / tshabalalala@ufs.ac.za . The Office for International Affairs will also support you should you experience immigration challenges, including challenges with the visa application process.

NB: The Department of Home Affairs has granted institutions of higher learning permission to provisionally register international students who have applied for a study visa in South Africa if they can present a receipt from the VFS as proof of application.

Medical Schemes
In terms of the Immigration Act 13 of 2002 as amended and its regulations, any prospective student in the Republic of South Africa MUST provide proof of medical cover with a medical scheme registered in terms of the Medical Schemes Act 131 of 1998.

View medical-aid schemes accepted in South Africa here. For more information about the medical-aid providers in South Africa, please contact: Simeka Health or Momentum Health:

Simeka Health:
Joseph Brown: +27 51 400 3801 / +27 82 453 7939 or joseph@simekahealth.co.za

Momentum Health:
Nikita.balram@momentum.co.za

Academic advice and support


Academic advising at the UFS focuses on helping students to plan and manage their educational journey and guiding them through decision-making processes related to their study modules.

For the 2025 registration process, academic advising support will take place as follows:

  • 13 January 2025-7 February 2025: Senior and postgraduate students
  • 20 January 2025-7 February 2025: First-year students

Contact your faculty or the Central Advising (CTL) office for any academic advice or queries.

Central Advice (CTL) – for support and guidance:
WhatsApp: +27 87 240 6370
Email: advising@ufs.ac.za (Bfn)/ advisingqq@ufs.ac.za (QQ) and advisingsc@ufs.ac.za (SC)
Call: +27 51 401 9111 (option 2)

Student finance and financial aid


Please click here for helpful links regarding finances.

Click here for more information.

Online quotation: https://quote.ufs.ac.za/ModuleQuote/Create

Bloemfontein and South campuses:
Email: tuitionfees@ufs.ac.za | call: +27 51 401 9111 (select option 3)

Qwaqwa Campus
Email: MoengNM@ufs.ac.za | mofubePM@ufs.ac.za | zuluA@ufs.ac.za l call: +27 58 718 5024 / 5262 / 5295

  • Click here for banking details for cash deposits or EFTs;

  • Click here for online credit card payments:

Yes, NSFAS applications are open until 31 January 2025. Please visit the NSFAS website to apply online.

Visit the UFS website for more information regarding financial aid.

Students are welcome to contact the UFS Financial Aid office for your designated campus here:

Bloemfontein Campus
Email: FinAidenquiriesbfn@ufs.ac.za or call: +27 51 401 9111 (option 3)

South Campus
Email: FinAidenquiriessouth@ufs.ac.za or call: +27 51 401 9111 (option 3)

Qwaqwa Campus
Email: FinAidQwa@ufs.ac.za or call: +27 51 401 9111 (option 3)

Click here for more information about NSFAS and other bursaries offered by the UFS.

NSFAS also does not fund the University Access Programmes (UAP), as these are bridging programmes. You must fund your own studies and apply for mainstream studies the following year if you have successfully passed your UAP year. NSFAS funding ONLY applies to the Higher Certificates presented via the UFS South Campus.

Who to contact


Mobi site: #StepbyStep online registration checklist

Central Contact Centre: +27 51 401 9111 (if you want to speak to one of our agents)

WhatsApp chatbot: +27 87 240 6370 (if you want to conduct an online chat conversation via text messages)

Housing and residence affairs information


The UFS Housing and Residence Affairs (HRA) placement policy is based on the following criteria:

  • Bloemfontein Campus: minimum AP score = 30, and younger than 22
  • Qwaqwa Campus: minimum AP score = 25
  • South Campus: admission to a full-time programme.

For senior students to be considered for on-campus placement and to continue staying in the residence, you need to go through a process referred to as ‘renewal of placement’. Every year, all students staying in junior/undergraduate residences must re-apply for renewal of placement for the following year. Academic and age criteria are applicable in this regard.

For general enquiries about housing placement
Contact resapplications@ufs.ac.za or +27 51 401 9111 (select option 6).

For South Campus accommodation queries
Contact SCresapplications@ufs.ac.za

Contact details are supplied on each residence’s home page.
You can also contact the Central Contact Centre on +27 51 401 9111.

Contact details
For further assistance, please contact our Housing and Residence Affairs Office

Residence Placement
resapplications@ufs.ac.za


Contact details

For further assistance, please contact our Housing and Residence Affairs Office

Residence Placement

resapplications@ufs.ac.za

Visit the Residences home page for more information.

First-year Orientation


Visit the first-year orientation webpage

The Gateway Orientation programme is purposefully designed to orientate new students effectively to the university environment. It will help you with the transition to higher education and is compulsory for all first-year students at the UFS. The orientation is packed with information that will help you to succeed at university.

You can also talk to the orientation team via WhatsApp and ask any questions related to orientation.

Senior orientation will happen on Blackboard.

Senior orientation helps our students to successfully navigate their transition by grouping all the important information. The orientation gives you an opportunity to meet people in the campus community, to start planning your professional development, to establish realistic expectations aligned with those of the institution, and to foster a sense of belonging as senior students.

So, in addition to centralising important information, the orientation will connect you to dynamic support programmes that will enable you to achieve your full potential and to reach the finish line at the UFS.

You can look forward to learning more about:

  • The UFS Graduation Positioning System (GPS@UFS)

  • Advising for seniors

  • Student finances

  • Academic support

  • Career and wellness

Having trouble accessing the orientation?

Chat to us via WhatsApp on +27 87 240 6370.

Connectivity


The UFS is proud to present Digital Life, a portal that links you to learning resources while off campus. It is important that our students are connected and able to access academic resources. The GlobalProtect platform is your gateway to accessing zero- rated academic resources.

The GlobalProtect VPN portal links you to specific academic resources for free during these uncertain times. It hosts zero-rated resources, which means you are exempt from data fees when accessing these specific academic websites through the https://myaccess.ufs.ac.za GlobalProtect platform. If you are using a desktop/laptop, please refer to the site for full details on getting connected. You can also watch the video tutorials for free here.

All websites falling into the following categories: business and economy; educational institutions; financial services; government; health and medicine; philosophy and political advocacy; reference and research; and training and tools.

Examples of available resources:
UFS website; Blackboard; Blackboard Collaborate; RIMS; Questionmark; UFS4Life email; Password Self-Service; UFS Library resources; KovsieApp (mobile app); Kovsie Scholar; M-Reader; My Academic, and many more.

All registered students of the UFS. You will be required to log in with your UFS username and password.

This service is available to students with Vodacom, MTN, Cell C, or Telkom Mobile coverage, even if you have a zero balance on your SIM card.

Contact the Central Contact Centre: Contact details (during office hours: 07:45-16:30) T: +27 51 401 9111 (select option 4) or E: studentdesk@ufs.ac.za 

Owning or having regular access to a laptop has become a necessity; therefore, we urge you to prepare for this new reality. Ideally, you should have your own device. However, the UFS and the government know that some students will not be able to purchase a laptop and are therefore engaging with NSFAS and other bursars to include support to cover the purchase of a device within its funding allocation for 2021.

The following specifications for a laptop are recommended: Intel Core i3/ AMD Ryzen equivalent CPU, 4-8 GB Ram, and 500 GB/ 256 SSD hard disk.

All students (including students receiving bursaries from the National Student Financial Aid Scheme (NSFAS)), will need to manage their bursary and funds carefully to ensure that they are able to purchase a laptop.

How and where do I get a student card?


Your student card is proof that you are registered at the UFS and allows you to access university facilities. It can also be used to pay for meals and to purchase books from participating on- and off-campus service providers. A complete list of service providers accepting student card payments is available on the Student Finance webpage.

Student Cards:

  • Complete a student card application form.

  • Provide proof of registration for the current academic year.

  • Provide your ID/passport.

  • A colour photo of the student is taken, and the card is printed on site*. No card may be issued without a photo.

  • The student receives his/her card immediately.

A student receives his/her first student card free of charge.

All subsequent replacement cards cost R100. Proof of payment must be presented before a replacement card can be issued.

The money can be deposited in the following account:

  • Name of account: University of the Free State (main account)

  • Branch code: 632005

  • Account number: 1570850071

  • Swift code for international transfers: ABSAZAJJ

  • Reference: 413 directly followed by student number

Bloemfontein Campus

Student cards for first-time entering students and senior students can be obtained at the following venues:

  • Visitors Centre at Gate 5 – no access permit required.

  • Card Office on the Thakaneng Bridge – access permit is required to gain access to campus.

South Campus

Student cards for first-time entering students and senior students can be obtained at the following venues:

  • Operational Room at Security Services – no access permit required.

  • Cashier’s Office – access permit is required to gain access to campus.

Qwaqwa Campus

Student cards for first-time entering students and senior students can be obtained at the following venue:

  • Waiting area at the Main Gate – no access permit required.

Operating hours

Monday to Friday: 07:45-16:30

Find us on the web https://www.ufs.ac.za/kovsielife/unlisted-pages/tuition-fees/student-card-32

Contact details

Bloemfontein Campus:

  • Central contact centre: +27 51 401 9111 (if you want to speak to one of our agents)

  • WhatsApp chatbot: +27 87 240 6370 (if you want to conduct an online chat conversation via text messages)


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