Definition of a medical emergency

A medical emergency is a life-or limb threatening situation which needs immediate medical assistance.


  • Ambulatory patients

During UFS working hours, a patient who requires urgent medical assistance must report to the Kovsie Health Centre where he/she will receive treatment and be referred to specialist services if necessary.

T: +27 51 401 2603/3537

  • Non-ambulatory patients

ER 24 is the preferred provider for staff and students of the UFS. In case of an emergency which requires immediate emergency treatment, they can be called.

0800 051 051
(Bloemfontein and South campus) or 084 124 (all campuses).

Please take note that during an emergency, any ambulance service can be called for assistance.

An emergency vehicle with trained personnel will be sent to the scene.

When calling the Ambulance:

• Stay calm
• Identify yourself
• Give your telephone number
• Identify the problem
• Give clear instructions regarding the exact location of the emergency
• Keep in touch with the staff at the Emergency Centre
• DO NOT put the phone down first
• Listen to the instructions and write it down if possible
• Stay with the patient until the ambulance arrives 

Payment of account

The patient is responsible for the payment of the account. In some instances, an authorization number is required, which was provided to specific divisions at the UFS, the Health and Wellness Centre can assist with the account if it was a real emergency.

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