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24 December 2018 | Story Leonie Bolleurs | Photo Anja Aucamp
Dr Johan Coetzee
Technology is revolutionising the way we both transact and interact with banks. The focus of Dr Johan Coetzee’s research is bank-client relationship.

Dr Johan Coetzee, senior lecturer in the Department of Economics and Finance and member of the UFS Prestige Scholars Programme (PSP), started his career in the banking industry.

It was all very exciting, but when the opportunity arose to join academia in 2004, he jumped at it. “The main focus of my research is bank-client relationship, and specifically its social and economic dimensions. I like why banks do what they do and why clients react the way they do to banks. It is always fascinating to hear the stories people tell about their banks, whether at a braai among friends and family, or at a high-level academic conference,” said Dr Coetzee.

Interaction with clients changing

With technology driving the future of banking in such a dramatic way, the impact Fintech has on bank-client relationships has been the focus of his latest research.

“Technology has already changed the way banks interact with clients. We use apps, cellphones, tablets, and biometric finger scanning to do our banking. Gone are the days when our only means of interacting was with the bank manager personally. Technology is revolutionising the way we both transact and interact with banks.”

Smart devices drive almost everything

“It is exciting, but also a daunting prospect. If regulators are not able to put measures in place to minimise potential risks, we can very easily have another global financial crisis on our hands. In fact, my view is that the next crisis will be packaged in a technology wrapper,” he said.

Dr Coetzee believes that five years from now, banks will in a very real way be driven by technology. “Although they will not disappear altogether, branches will get smaller and not resemble at all what we know them to be today. Banks will be a lot more social at the personal interaction level and digital at the electronic interaction level. A smart device will digitally drive almost every transaction and interaction with your bank.

“There will, however, still be an element of personal interaction. My fear is that if this is lost, we will become part of a faceless industry driven by robots and algorithms. Personal interaction driven by a quality relationship based on trust between bank and client must still exist, and I argue that for banks to remain relevant in the future of tomorrow, this must be retained at all costs.”

News Archive

Leader of Bafokeng nation delivers a guest lecture at UFS
2011-05-05

 
Kgosi Leruo Molotlegi, leader of the Royal Bafokeng, Proff. Teuns Verschoor, Vice-Rector: Institutional Affairs, Jonathan Jansen, Vice-Chancellor and Rector of our university, and Hendri Kroukamp, Dean of our Faculty Economic and Management Sciences (acting).
Photo: Stephen Collett

Kgosi Leruo Molotlegi, leader of the Royal Bafokeng nation, asked the pertinent questions: Who decides our fate as South Africans? Who owns our future? in the JN Boshoff Memorial Lecture at our university.

He said: “It’s striking that today, with all the additional freedoms and protections available to us, we have lost much of the pioneering spirit of our ancestors. In this era of democracy and capitalist growth (systems based on choice, accountability, and competition), we nevertheless invest government with extraordinary responsibility for our welfare, livelihoods, and even our happiness. We seem to feel that government should not only reconcile and regulate us, but also house us, school us, heal us, employ us, even feed us.

“And what government can’t do, the private sector will. Create more jobs, invest in social development and the environment, bring technical innovations to our society, make us part of the global village. But in forfeiting so much authority over our lives and our society to the public and private sectors, I believe we have given away something essential to our progress as people and a nation: the fundamental responsibility we bear for shaping our future according to aims, objectives, and standards determined by us.”

He shared the turnaround of the education system in the 45 schools in the 23 communities of the Bafokeng nation and the effect of greater community, NGOs, the church and other concerned parties’ engagement in the curricula and activities with the audience. School attendance improved from 80% to 90% in two years and the top learners in the matric maths in Northwest were from the Bafokeng nation. 

Kgosi Leruo Molotlegi stressed the need for people to help to make South Africa a better place: “As a country, we speak often of the need for leadership, the loss of principles, a decline in values. But too few of us are willing to accept the risk, the expense, the liability, and sometimes even the blame, that accompanies attempting to make things better. We are trying to address pressing issues we face as a community, in partnership with government, and with the tools and resources available to us as a traditionally governed community. It goes without saying that we can and should play a role in deciding our fate as members of this great country, and in the Royal Bafokeng Nation, as small as it is, we are determined to own our own future.”

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