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24 December 2018 | Story Leonie Bolleurs | Photo Anja Aucamp
Dr Johan Coetzee
Technology is revolutionising the way we both transact and interact with banks. The focus of Dr Johan Coetzee’s research is bank-client relationship.
Dr Johan Coetzee, senior lecturer in the Department of Economics and Finance and member of the UFS Prestige Scholars Programme (PSP), started his career in the banking industry.

It was all very exciting, but when the opportunity arose to join academia in 2004, he jumped at it. “The main focus of my research is bank-client relationship, and specifically its social and economic dimensions. I like why banks do what they do and why clients react the way they do to banks. It is always fascinating to hear the stories people tell about their banks, whether at a braai among friends and family, or at a high-level academic conference,” said Dr Coetzee.

Interaction with clients changing

With technology driving the future of banking in such a dramatic way, the impact Fintech has on bank-client relationships has been the focus of his latest research.

“Technology has already changed the way banks interact with clients. We use apps, cellphones, tablets, and biometric finger scanning to do our banking. Gone are the days when our only means of interacting was with the bank manager personally. Technology is revolutionising the way we both transact and interact with banks.”

Smart devices drive almost everything

“It is exciting, but also a daunting prospect. If regulators are not able to put measures in place to minimise potential risks, we can very easily have another global financial crisis on our hands. In fact, my view is that the next crisis will be packaged in a technology wrapper,” he said.

Dr Coetzee believes that five years from now, banks will in a very real way be driven by technology. “Although they will not disappear altogether, branches will get smaller and not resemble at all what we know them to be today. Banks will be a lot more social at the personal interaction level and digital at the electronic interaction level. A smart device will digitally drive almost every transaction and interaction with your bank.

“There will, however, still be an element of personal interaction. My fear is that if this is lost, we will become part of a faceless industry driven by robots and algorithms. Personal interaction driven by a quality relationship based on trust between bank and client must still exist, and I argue that for banks to remain relevant in the future of tomorrow, this must be retained at all costs.”

News Archive

“Deploy your education and not connections,” Chancellor tells graduates
2012-05-16

 

Qwaqwa Autumn Graduation
Photo: Thabo Kessah
16 May 2012

Our Qwaqwa Campus conferred 424 degrees, diplomas and certificates at this year’s autumn graduation ceremony held on 12 May 2012.

Amongst the degrees conferred were two doctorates in Polymer Science, two Master’s of Arts in Geography and African Languages, respectively, five Master’s of Science degrees in Physics (3) and Polymer Science (2) and 37 honours degrees in Education, Zoology, Physics, Botany and Polymer Science.

In their congratulatory messages, both the Vice-Rector: Institutional Affairs, Prof. Teuns Verschoor, and the Chancellor, Dr Khotso Mokhele, challenged the graduates to start focusing their attention beyond their graduation on what they both referred to as “the real world”.

“Graduation ceremonies are a fantastic event, but you must never lose sight of appreciating the support given by those around you,” said Dr Mokhele.

“This hall was full of shouting and yes, you must bask in that glory, knowing that you have achieved part of your goals. Yes, this is your moment, so shine. You deserve it. You have earned it.”

“However, this noise also means you must go out there and face the real world. You are graduating in a model country on how people can reconcile, despite their painful and divided past. You deserve all the accolades, but that model country is disappearing before your eyes. How can you mess up what Mandela, Biko, Sobukwe, Nardine Gordimer lived and fought for? How can you mess up such a good thing?” Dr Mokhele asked of an attentive audience that included proud parents and siblings, as well as educators and learners from the Thabo Mofutsanyana District.

“Go out there and deploy your education and not your connections, as these are embedded in corruption. Go out there and help get rid of the patronage system where hard-workers are more likely to be constructively dismissed as they stand in the way of those with corrupt tendencies. Save this country from becoming another Zimbabwe. Let us do whatever it takes to save this country. Let these matriculants who are here today want to walk that red carpet with pride in the next few years,”,said Dr Mokhele.

Dignitaries in attendance included the former Chief Minister of the former Qwaqwa homeland, Dr T K Mopeli; the Executive Mayor of the Dihlabeng Local Municipality, Councillor Tjhetane Mofokeng; Dr SWF Moloi (Thabo Mofutsanyana Education District) and representatives from various government departments.
 

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