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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Kovsie bounces back from heart surgery and raises the bar
2017-07-10

Description: Kovsie bounces back from heart surgery and raises the bar Tags: Gymnastics, Charissa Worthmann, University of the Free State, Biokinetics, Department of Zoology and Entomology 

Charissa Worthmann, a gymnast and postgraduate Biokinetics
student at the UFS, overcame heart surgery earlier this year
and excelled at her sport. Photo: Supplied



“Life is too short to abandon what sets you on fire. Find your passion, work hard at it and be great. You will never look back and wish otherwise.” These are the words that postgraduate student Charissa Worthmann lives by, and which have encouraged her to pursue her dream of being a gymnast.

Humble beginnings
After undergoing heart surgery earlier this year, Charissa bounced back stronger than ever. She went on to win five regional gold medals at the Free State Gymnastics Championships in February 2017 and was also crowned Free State Victrix Ludorum. In October 2016 she won a gold medal for her apparatus routine at the South African GymnasticsChampionships.

Charissa, who is currently doing her honours in Biokinetics at the University of the Free State (UFS), said coming from a small town was not always an advantage. “I come from a small town in KwaZulu-Natal where there are not many opportunities. Therefore there was no gymnastics. I found my natural talent, but never had the opportunity to develop it before coming to the UFS.”

Inspired by lecturer
Charissa’s inspiration is Prof Liesl van As, Associate Professor from the Department of Zoology and Entomology. She is also completing her undergraduate Zoology modules to later complete her postgraduate studies in Zoology. “As a student, our lecturers don’t often realise it, but they shape us to aim higher in life.”

According to Charissa, Prof van As is a woman of pure brilliance who has aspects that every woman should aspire to: Beauty, intelligence and a drive to succeed. “I owe a vast majority of my success to her, because even though she may not realise it, her motivational attitude and success in life drove me to succeed in areas of my life.”

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