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03 September 2018 Photo Thabo Kessah
Burnout affects productivity in higher education
Elizabeth Nchapi’s study says burnout has adverse results for both employer and employee.

Staff members who are chronically exhausted may develop a cynical attitude towards their work and are likely to underperform, therefore feeling incompetent or experiencing a sense of reduced accomplishment. This is according to a research study by Elizabeth Nchapi, Head: Finances, on the University of the Free State’s Qwaqwa Campus. The study, which formed part of her Master of Arts (Higher Education Studies), also gives a comprehensive view on potential consequences for individuals and the organisation itself.

“The study was informed by my experience as a finance professional working at a higher-education institution where most of the research on burnout has mainly been around academic staff, hence this study focused on administrative staff,” she said.

Work environment stressors for administration staff

“Administrative staff in this sector have a responsibility to provide quality service not only to the academic core business of the institution, but also to the external stakeholders. Their working conditions require extensive multitasking, as they may often be expected to perform external roles or in fields other than their regular functions. Given that they continuously work under these circumstances, members may increasingly suffer from pressure leading to stress and burnout, which is a state of mental and physical exhaustion caused by one’s work environment.”

Work-environment stressors that lead to burnout, according to the study, include work overload, student interaction, team conflict, role ambiguity, job insecurity, lack of organisational support, lack of motivation, and workplace bullying.

Results of burnout

“Some of the potential consequences of burnout that have been identified as serious health problems may include, among others, sleep disturbances, anxiety, depression, and respiratory infections,” said Nchapi.

“Previous studies have shown that burnout does not only impact employees’ physical and psychological well-being. It also has significant consequences for the organisations and the employers. These include absenteeism, alcohol abuse, and poor organisational commitment, which ultimately result in poor performance,” she added.

The study further emphasises that personal and organisational consequences cut across the lines of gender, age, race, and employment levels. 

News Archive

Kovsie Xtravaganza with Lize Beekman
2008-11-22

It's Kovsie Xtravaganza time! Kovsie Xtravaganza: Xmas Festival with Lize Beekman will be held on Saturday, 22 November at 19:30 in the Sand du Plessis Theatre.

This year promises to set the benchmark with performances by the cream of Kovsie talent. Singers that will be performing include Caroline Haasbroek, Sanli Jooste, Thabo Hlongwane, Chizano Mathediso (Spontaan Winner), Klitsgras and Karpos.

Lize Beekman (website) who is known for songs like Sonneblom uit Bethlehem, Draadkar oor die See and the new title song for the television programme Pasella will be the guest artist. Old-Kovsie Hanno van Heerden, who has made a name for himself on South African stages and also won the 2006 ATKV Songwriters competition, will also make a guest appearance.

Tickets cost R90 and are available from PACOFS.

Contact the Kovsie Culture office at x2819 for more information.

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