Get help and support

  • Navigate to http://solveit.ufs.ac.za/
  • Log on using your UFS email address as your username and campus password
  • Select Service Catalog to view all categories
  • Select the relevant option:
    • If there are sub-options, select the relevant sub-options
  • Complete each section of the page then click Submit
  • On the Incident page, if you have any additional comments or details you would like to add, enter it in the additional comments text box.
    • If you would like your ICT Liaison or another colleague to keep an eye on the your call, add him/her to the Watch list and click Update Your request will be logged with ICT Servicedesk


Get IT bridging

BAI structures and formalises the relationship between the UFS user function/process community and ICT. This function brings together all aspects related to the management of business architecture, process architecture, user acceptance testing and specification management. This function also provides technical, in-application bridging function to the UFS system’s community.



Back up files and data

Install Druva
Open any browser and type the following URL:

  • https://druva.ufs.ac.za/home/
  • Click on “Download inSync Client” below user login screen
  • Go to the Downloads folder and right button click on inSync Client-Installer-ver********
  • Select “Install”
  • Follow the on-screen instructions
  • Click “Finish” when you are done


Setup after Installation
Click on the Druva icon on the right side of the taskbar

  • Add the Druva server address: druva.ufs.ac.za
  • Add your University e-mail address
  • Add your University password
  • Click on Activate
  • Select if it is a new device or a replacement of an existing device
  • Click Continue
  • The Setup should now be done and the first backup will start automatically

Restore
Open any browser and type the following URL:

  • https://druva.ufs.ac.za/home/ 
  • Select the device that you want to use to restore from
  • Under “Snapshots” select the date that you want to use to restore from
  • Browse to the folder/file that you want to restore
  • Click the following “Icon” on the right side of the screen
  • Select Restore or Download
  • If you select Download the backup will be download as a Zip file