Service Desk - WAYS WE HELP YOU

  • ICT Service desk through remote desktop support
  • ICT Front desk for walk-in support
  • Classroom technology support through 7911 call centre and onsite
  • Student Computer labs support

 

Contact Details

+27 51 401 2000

Link to ServiceNow

https://ufs.service-now.com/

 

Front Desk

 

Our front desk for walk-in help is located in FGG Block F front entrance. We are open Monday to Friday from 07:45 till 16:30 and closed on weekends and public holidays.

Services offered to Staff and Postgraduate students only

  • Assistance with changing of campus password
  • Installation of antivirus and approved software on UFS devices
  • Setting up wireless connections on laptops and mobile devices
  • Troubleshooting and other basic support requests

 

Note: The Front desk does not help with hardware issues; an incident will be logged and transferred to a support engineer for further assistance.

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