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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS commemorates life and legacy of Bram Fischer
2013-04-26

 

26 April 2013
Photo: Stephen Collett

  • Speech - Bram Fischer Memorial Lecture (Pdf)

The university celebrated the life and legacy of the struggle icon Bram Fischer – the Kovsie Alumnus who helped shape the landscape of South African history. The university paid homage to the anti-apartheid stalwart on 26 April 2013, hosting the first Bram Fischer Memorial Lecture with well-known academic and human rights lawyer Prof Barney Pityana as the guest speaker. Prof Pityana was joined on the Bloemfontein Campus by Fischer’s daughters Ruth Rice and Ilse Wilson and his nephew Peter.

Early in the day, the Fischer sisters honoured their father’s legacy speaking at a critical conversation hosted by the Institute for Reconciliation and Social Justice. They later joined Prof Pityana in a discussion with students where Prof Pityana spoke about the history of the South African Students Organisation (SASO) and the role of student leaders.

In his memorial later in the evening, Prof Pityana highlighted Fischer’s contribution in the struggle for justice, notably his role as lawyer in the Rivonia trial. He gave a critical evaluation of South Africa’s legal system speaking at length about accessibility and transformation of the system.

In his thank you speech Prof Johan Henning, Dean of the Faculty of Law, reminded the audience of the prominent role the Fischer family played in the history of the UFS. Fischer’s father Adv Percy Fischer was the very first law academic and founder of the Faculty of Law at the Grey University College, now the UFS. One of his earliest students was CR Swart, the first LLB graduate at the UFS. Fittingly, the inaugural lecture was hosted in the CR Swart Building, home to the Faculty of Law.

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