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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

IRSJ Research Fellow promotes human rights transformation
2017-10-05

 Description: Coysh read more Tags: Transformation, human rights, education, community, research 

Dr Joanne Coysh and Dr Sahar Sattarzadeh attend the
launch of Human Rights Education and
the Politics of Knowledge.
Photo: Luis Escobedo D’Angles


Dr Joanne Coysh is a multi-talented individual who has designed, facilitated, and accompanied participatory processes for research, learning, and change. She is also a postdoctoral research fellow from the University of Warwick, in the UK, and is working at the Institute for Reconciliation and Social Justice (IRSJ) at the UFS.  Dr Coysh’s book, Human Rights Education and the Politics of Knowledge, was launched at the Centenary Complex on the Bloemfontein Campus by the IRSJ on 15 August 2017. 

Connecting theory with practice
In the book, she argues that the traditional ways in which human rights education is conducted often become an obstacle. Based on her work on participatory group processes, Dr Coysh is uniquely positioned to bring a different and more practical, even radical, angle to the process of human rights education. Her purpose with the book is to connect theory to practice in order to design processes through which people begin to take positive and transformative decisions and actions. These not only have the potential to transform lives but our relationships with each other and the world in which we live as well.

Teaching and learning from the bottom up
When working with individuals and groups, Dr Coysh believes that they should be engaged, enabled, and empowered throughout the process. Not only does she explore real problems in context, but when doing her work, she also believes in encouraging respect for existing research and knowledge.
 
Her international experience in education and working in communities has allowed her to integrate global best practices into local application, allowing her to explore the big picture as well as local context. Having mastered the art of balancing theory with practice, research with reality, and facilitation with integration, her book shows how this dance can turn human rights education into human rights transformation.

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