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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Nguni project flourishes
2008-08-28

 

The Board of Trustees of the Northern Cape IDC Nguni Cattle Development Project recently held a meeting on the Main Campus of the University of the Free State (UFS) in Bloemfontein. The UFS, the Industrial Development Corporation (IDC) and the Department of Agriculture and Land Reform in the Northern Cape are involved with this project, which aims to develop first-time farmers into Nguni stud farmers. The project started in June 2006 and to date 11 groups of farmers have been provided with cattle and seven groups will soon be receiving their cattle. These new farmers are spread across the vast expanse of the Northern Cape - from the Botswana border in the north to Noupoort in the south. Because of its success, funding for the project has also increased dramatically. This money is used for a health programme for the cattle, to buy registered pregnant Nguni heifers and bulls and to provide some limited infrastructure on the farms. The Department of Animal, Wildlife and Grassland Sciences at the UFS is involved with the training of the farmers. At the meeting of the Board of Trustees were, from the left: Ms Jacqui Maisela, Vice-Chairperson of the Board of Trustees and Chief Director: Agricultural Development Services of the Northern Cape Department of Agriculture and Land Reform, Prof. Herman van Schalkwyk, Dean: Faculty of Natural and Agricultural Sciences at the UFS, and Mr Tommy Mohajane, Chairperson of the Board of Trustees.
Foto: Lacea Loader

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