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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Verklaring - Afsterwe van student
2005-03-07

Afsterwe van eerstejaarstudent - Verklaring deur Die Rektor en Visekanselier van die UV, Prof Frederick Fourie

Die bestuur van die UV is diep ontsteld oor die tragiese dood van een van ons studente, Hannes van Rensburg, die afgelope naweek. Ons het reeds met die ouers geskakel en ons innige simpatie aan hulle oorgedra.

“Ek is ook erg bekommerd oor die aard van die bewerings oor drankgebruik en -misbruik, en neem elkeen van die bewerings ernstig op.” Die UV-bestuur is, net soos besture by ander universiteite, uiters bekommerd oor die drinkkultuur onder studente, veral ook die element daarvan wat met gewaande manlikheid te doen het. Ook ander elemente van koshuiskultuur en –gesagsverhoudinge hou dalk hiermee verband.

“Ek is ook ten sterkste gekant teen praktyke wat studente dwing tot sekere gedrag soos byvoorbeeld gedwonge drankgebruik”.

Iets soos ‘n “pa-seun” aand is ‘n verskynsel wat by verskeie universiteite voorkom. By die UV is dit geensins deel van die oriënteringsfase van eerstejaars nie. Dit vind juis etlike weke na die ontheffing van die eerstejaars plaas. Dit is ‘n normale funksie waarin seniors en eerstejaars saam sosiaal verkeer in die seniorbonde van koshuise.

Die UV-bestuur het streng beheermaatreëls in plek om drankgebruik te reguleer en dit binne perke te hou. Baie word gedoen om die verantwoordelike gebruik van alkohol aan te moedig. Dit is egter nie altyd moontlik om die individuele gedrag van studente te reguleer nie.

Ek kondig dus die volgende stappe aan, wat onmiddellik van krag is:

  • Die reg van alle seniorbonde op die UV kampus om alkoholiese drank te bedien word onmiddellik teruggetrek, tot verdere kennisgewing.
  • ‘n Indringende ondersoek onder leiding van dr Ezekiel Moraka, Viserektor: Studentesake, na die omstandighede rondom hierdie tragiese gebeurtenis is reeds geloods.
  • ‘n Breër ondersoek na die drinkkultuur en verwante elemente van koshuistradisies sal deel van hierdie ondersoek wees.

Dissiplinêre stappe sal geneem word teen persone wat skuldig bevind word aan wangedrag met betrekking tot hierdie tragiese voorval.


Uitgereik deur: Lacea Loader
Mediaverteenwoordiger
Tel: (051) 401-2584
Sel: 083 645 2454
E-pos: loaderl.stg@mail.uovs.ac.za
7 Maart 2005

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