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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Interest in Latin gradually grows
2009-03-13

 
The Faculty of the Humanities has recorded the highest number of second-year and third-year students who study Latin compared to the last two years. According to the newly appointed Head of the Department of Classical Languages, Prof Christoff Zietsman, interest in Latin from students is spread across a wide spectrum but primarily Law and Theology. “About ten years ago there was a process of change at all universities because of the economic situation then and, as a result, many departments amalgamated,” he said. “What happened at the University of the Free State (UFS) was that the Latin Department was incorporated into the English Department but from this year (2009) it is again an autonomous department now called the Department of Classical Languages. This is also a sign of the growth in popularity of Latin.” Prof Zietsman taught the Classics and Latin at the University of Stellenbosch for 31 years before he joined the UFS at the beginning of this year. Pictured are first-year Latin students with their lecturer, Dr Dirk Coetzee (back row, third from left).
Photo: Mangaliso Radebe

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