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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS appoints a Director for Internasionalisation
2009-03-17

Prof. Aldo Stroebel has been promoted to Director Internationalisation of the University of the Free State (UFS) effective 1 April 2009. This confirms the UFS's commitment to excellence in research and student support, and investing in international competitiveness. As a result, Internationalisation will report to the Vice Rector: Academic Operations.

He is recognised as a leader in the internationalisation of higher education, inter alia through appointments such as Vice-President of the Southern African Research and Innovation Management Association (SARIMA), Executive Committee member of the International Educators’ Association of South Africa (IEASA), member of the Board of the South Africa Netherlands Partnership Programme on Alternatives in Development (SANPAD) and Conference President of the International Organisation of Research Management Societies (INORMS 2010).

Prof. Stroebel is an internationally renowned agriculture and rural development specialist, focusing on Africa. He obtained his Masters degree from Ghent University, Belgium, and a Ph.D. from the UFS in collaboration with Cornell University, USA. During 2005, he was a Postdoctoral Research Fellow at Wageningen University and Research Centre in the Netherlands. He is the author/co-author of more than 80 articles, book chapters and reports.
Photo: Leonie Bolleurs
 

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