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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Kovsie-Alumni Trust presents annual dinner
2009-03-27

 
The Kovsie-Alumni Trust of the University of the Free State (UFS) held its annual dinner at Emoya Estate in Bloemfontein recently. The dinner was among others attended by members of the trust, alumni and members of the Mangaung alumni branch. Judge Faan Hancke, Chairperson of the UFS Council was the guest speaker and Ben Schoonwinkel, chairperson of the Student Representative Council of 2008, was the master of ceremonies. Members of the "Grey Seuns Boereorkes", Martinette van Jaarsveld and Caroline Haasbroek (both UFS students) provided music of the highest standard. At the dinner were, from the left: Judge Hancke, Ms Francis Hoexter, member of the Kovsie-Alumni management and member of the UFS Council, Adv Seef Hefer, Chairperson of the Kovsie-Alumni Trust, and Prof. Nico du Plessis, member of the Kovsie-Alumni management.
Photo: Dries Myburgh

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