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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS staff gets a salary adjustment of 10,00%
2009-11-04

The University of the Free State’s (UFS) management and trade unions have agreed on an improvement in the service benefits of staff of 12,81% for 2010. This includes a general salary adjustment of 10,00% (according to the estimated government subsidy that will be received in 2010).

The agreement was signed on Friday, 30 October 2009 by representatives of the UFS management and the trade unions UVPERSU and NEHAWU.

The negotiating parties agreed that adjustments could vary from a minimum of 8,98% or more, depending on the government subsidy and the model forecasts. If the minimum of 8,98% is not affordable, the parties will re-negotiate.

An additional once-off, non-pensionable bonus of R2 000 will also be paid to staff later this year. The bonus will be paid to all staff members who were in the employment of the university on UFS conditions of service on 29 October 2009 and who assumed duties before 1 October 2009. The bonus is payable in recognition of the role played by staff during the year to promote the UFS as a university of excellence and as confirmation of the role and effectiveness of the remuneration model.

It is the intention to pass the maximum benefit possible on to staff without exceeding the limits of financial sustainability of the institution. For this reason, the negotiating parties reaffirmed their commitment to the Multiple-year, Income-related Remuneration Improvement Model used as a framework for negotiations. The model and its applications are unique and have as a point of departure that the UFS must be and remains financially sustainable.

Agreement was reached that 2,45% will be allocated for growth in capacity building to ensure that provision is made for the growth of the UFS over the last few years. An allocation of 0,14% will be made towards the final phasing in of fringe benefits. It will be used to provide group life insurance to all service workers. An agreement was also reached that 0,22% will be allocated towards structural adjustments of certain levels of the support services salary structure.

The implementation date for the salary adjustment is 1 January 2010. The adjustment will be calculated on the total remuneration package.

In 2009, a total salary adjustment of 16,13% was paid to staff and they received a once-off non-pensionable bonus of R3 390 at the end of 2008.

Media Release
Issued by: Lacea Loader
Deputy Director: Media Liaison
Tel: 051 401 2584
Cell: 083 645 2454
E-mail: loaderl.stg@ufs.ac.za  
3 November 2009

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