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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS more accessible for persons with disabilities
2010-04-22

After millions of rands have already been spent on making its buildings more accessible to people with disabilities, the University of the Free State (UFS) is embarking on a new drive to make the Main Campus more user-friendly for its students and staff with disabilities.

Recently the UFS completed a report with recommendations to upgrade more of its buildings in this regard.

The university is already a leader with regard to its services to students with disabilities and is drawing students from all over the country. The Unit for Students with Disabilities (USD) at the UFS offers support to approximately 120 students.

According to Prof. Niel Viljoen, Vice-Rector: Operations, it remains an ongoing process that should constantly be reviewed. Following a prioritised strategic plan, the UFS is upgrading the bathrooms and elevators in its buildings as well as the ramps and parking spaces.

In the new drive a number of future projects have been identified to make the buildings as well as the Main Campus more accessible and user-friendly for persons with disabilities:

Ramps will be added at the entrances to four more buildings. The entrances to the Geology and Geography Buildings will also be made more accessible. An access ramp from the parking area to the pavement will also be added at the CR de Wet Building (housing the Departments of Physiotherapy and Occupational Therapy).

To make classrooms on higher levels accessible, the UFS is looking into the possibility of installing elevators in four more buildings. The university is also investigating the possibility of stair lifts in two of its buildings. Existing elevators on campus will also be upgraded.

More allocated parking spaces for persons in wheelchairs will also be provided closer to buildings.

Accessible bathrooms for persons with disabilities will be added in five more buildings on campus.

Media Release
Issued by: Mangaliso Radebe
Assistant Director: Media Liaison
Tel: 051 401 2828
Cell: 078 460 3320
E-mail: radebemt@ufs.ac.za  
22 April 2010

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