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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS unbeatable in Free State hockey league
2010-04-23

 
Lesley Anne George, captain of the UFS first hockey team.
Photo: Hannes Pieterse
The University of the Free State’s (UFS) first as well as its second hockey teams are still unbeaten in the Free State hockey league. The Kovsies men’s hockey team boasts with victories over the UFS Blues (12-0), CUT 1 (7-0) and Brebs Rangers (5-1). The Kovsies women’s team also wiped away all opposition in its way with its victory over the UFS Blues (9-0), CUT 2 (9-0), and CUT 1 (7-0).

The Reds, the UFS’s second best, is also unbeatable. The Reds men’s team boasts with victories over Tweespruit (4-0), Brebs Rangers (2-0), Brebs 2 (14-0) and CUT Colts (5-0). The Reds women’s team compares favourably with the men and triumphed over Brebs 1 (2-0), Masters (11-0) and the UFS Blues (5-0).

According to Mr Frans van der Watt from KovsieSport at the UFS both Kovsies’ men’s and women’s hockey teams are the defending Free State champions.

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