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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Kovsies perform well at South African Netball Championships
2010-04-30

 
Kovsies in the Free State u.19 and u.21 teams who performed excellently at the recent South African Netball Championships. Here are, from the left: Fikile Mkhuzangwe, best defender, Monique Lemon, best centre court, Anja Opperman, best goal shooter and Karla Mostert, overall best player at the South African Netball Championships.
Photo: Gerhard Louw
 Karla Mostert, a student at the University of the Free State (UFS), was named as the best player of the tournament at the recent South African Netball Championships that was held in Richards Bay.

At the tournament top players in each position were also identified. The best goal shooter was a Kovsie Anja Opperman. Other Kovsies included the following: Monique Lemon was named as the best centre-court player and Fikile Mkhuzangwe as the best goal keeper.

The Free State’s u.19 and u.21 netball teams that participated in the tournament entirely comprised of Kovsies. Ms Burta de Kock, Assistant Director at the UFS’s KovieSport, is very proud of the Kovsies netball players’ achievements.

Not only did they reach four of the top positions, but they also won each of the ten matches in the round robin, which took them through to the finals. Both teams brought gold home in the finals when Free State u.19 beat Gauteng East 35-25 and Free State u.21 beat North-West South 37-23.

The Kovsies students performed even better when Fikile Mkhuzangwe, Carmen Swanepoel, Ane Botha, Lauren-Lee Christians, Monique Lemon and Nieke Loubser were named amongst the top 20 players in the u.19 age group. In the U/21 age group, four of the 20 top players were Kovsies, namely Anja Opperman, Anja Zandberg, Karla Mostert and Mari-lise Linde.

“Three of our players also qualified as national umpires: Lizahn Zimmerman (Netball SA, C grading), Mari-Lise Linde (Netball SA, C-plus grading) and Johanet Coetzer (Netball SA, C+ grading),” says Ms De Kock.

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