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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

King Letsie III wishes Moshoeshoe project every success
2004-10-14



King Letsie III of Lesotho attaches great importance to the Moshoeshoe project of the University of the Free State (UFS) and wishes it every success.

This was the message of King Letsie III to the audience that attended the première of the documentary on King Moshoeshoe, the founder of the Basotho nation, at the UFS last night ( Wednesday 13 October 2004).

The message was read on his behalf by Lesotho’s Minister of Communications, Science and Technology, Dr Mamphono Khaketla.

Dr Khaketla said that through this important initiative the UFS is sending an important message that the current and future leadership can learn useful lessons from past great leaders such as King Moshoeshoe.

She said the screening of the documentary on King Moshoeshoe was a joyous occasion where the leadership attributes of a great Basotho King, who lived more than two hundred years ago, have been captured on film.

“The initiative which has brought us together, demonstrates the importance which the University of the Free State attaches to leadership, particularly in our southern African region,” she said.

Dignitaries in the audience included the Lesotho Minister for Communications, Science and Technology, Dr Mamphono Khaketla, Queen Mopeli, the MEC for Education, Ouma Tsopo, the MEC for Safety and Liaison, Tate Makgoe, the Director General of the Free State, Dr Khotso de Wee, the Senior Private Secretary to King Letsie III, Mr Mabotse Lerotholi, the Vice-chancellor of the National University of Lesotho, Dr Mothibe, Acting Principal Secretary in the Ministry of Tourism, Environment and Culture, Mr Jobo Molapo, Chairman of the Council of the University of the Free State, Judge Faan Hancke, and Rector and Vice-chancellor of the University of the Free State, Prof. Frederick Fourie.

The documentary on the life and legacy of King Moshoeshoe was commissioned by the UFS as part of its Centenary year. It was produced by journalist Max du Preez and it will be screened on SABC 2 on Thursday 4 November 2004.
 

Info here

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