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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Villa Bravado orientation practice
2010-08-02

The University of the Free State (UFS) takes note of forbidden initiation practices which Residence Committee Members (RCM) of Villa Bravado, a men’s residence of the UFS, participated in during September and October 2009. A video of the events is currently widely being distributed.

Earlier this year, the UFS management was informed about the events by students who had also been involved in the initiation practices and management took note of that with great dismay.

These events took place despite the comprehensive amount of support and assistance regarding transformation which is continuously provided to students in residences. The UFS clearly and regularly communicates to students that initiation is strictly forbidden.

After the management had been informed of the matter, it was immediately addressed and the following measures were taken by the Dean: Student Affairs, Mr Rudi Buys without delay:

  1. The Student Head of the residence was immediately suspended as RCM member; and
  2. Disciplinary proceedings were immediately instituted against the Residence Head because of his alleged involvement in these forbidden practices. The case is currently under investigation.

The UFS is convinced that the event was not an incident where black students acted against white students, because black members of the Residence Committee had undergone the same initiation exercise earlier. The misconduct was a continuation of a forbidden initiation practice that is not allowed at the UFS.

“I expect that these events, which took place last year, were the last of students exercising forbidden initiation practices and once again I strongly wish to express the loathing that my management and myself have for any form of forbidden initiation practice,” said Prof. Jonathan Jansen, Rector and Vice-Chancellor of the UFS.

Media Release
Issued by: Lacea Loader
Director: Strategic Communication (actg)
Tel: 051 401 2584
Cell: 083 645 2454
E-mail: loaderl@ufs.ac.za 
2 August 2010

 

 

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