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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS informs judicial officers about human trafficking
2010-08-11

At the conference on human trafficking for judicial officers were, from the left: Prof. Johan Henning, Dean of the Faculty of Law at the UFS; Mr Ace Magashule, Premier of the Free State; Chief Justice, Justice S Nqcobo; Mr Andries Nel, Deputy Minister of Justice and Constitutional Development; and Judge Faan Hancke, acting Judge President of the Free State.

Photo: Stephen Collett

The Faculty of Law’s Centre for Judicial Excellence at the University of the Free State (UFS) in cooperation with the South African Chapter of the International Association of Women Judges (IAWJ) and the Department of Justice and Constitutional Development’s Gender Directorate hosted a conference for judicial officers from the Magistrate’s Courts, the Regional Courts and the High Courts on “Human trafficking: Equal rights, equal opportunities and progress for all”.

The Deputy Minister of Justice and Constitutional Development, Mr Andries Nel delivered a keynote address at this event. He said that anti-human trafficking legislation would be passed in the near future. Also delivering a key note address at the conference was the Chief Justice, Justice Sandile Nqcobo.

The aim of the conference was to empower judicial officers on the topic of human trafficking. A number of presentations from amongst others Adv. Beatri Kruger from the UFS’s Unit for Children’s Rights served to inform magistrates and judges about the characteristics, causes, the human trafficking process and the consequences of human trafficking on victims. Delegates also discussed the impact of human trafficking on human rights and the comprehensive response to human trafficking with a clear focus on the victims’ rights during criminal proceedings.

This conference was attended by 100 judicial officers from across South Africa. 

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