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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS teams up with Kagiso Trust
2010-08-11

Prof. Jonathan Jansen (Rector and Vice-chancellor of the UFS) and Mr Khotso Schoeman (Chief Executive Officer of the Kagiso Trust).

Photo: Gerhard Louw

The University of the Free State (UFS) has signed an agreement with Kagiso Trust to host a series of memorial lectures and discussions commemorating the life of clerical activist Beyers Naudé. Naudé strove against his pro-Nationalist Party upbringing to help the anti-apartheid struggle. He was pivotal in starting dialogue, in South Africa and abroad, concerning apartheid. It is because of his willingness to discuss issues in open dialogue that Kagiso Trust decided to honour him.

These lectures aim to involve students and staff from all the UFS campuses, as well as the Free State community in general, to talk critically about societal issues and challenges, while celebrating the life of Beyers Naudé.

The lectures will continue at the UFS for three years and a different theme related to the main idea will be chosen each year. Each theme will have subthemes guiding discussions among students and staff on the three campuses of the UFS. The theme for this year’s lecture is “Crafting a legacy”.

The launch of the memorial lecture series at the UFS will be on the Main Campus on Monday, 13 September 2010. In 2011 the activities will move to the Qwaqwa Campus of the university.

Media Release
Issued by: Mangaliso Radebe
Assistant Director: Media Liaison
Tel: 051 401 2828
Cell: 078 460 3320
E-mail: radebemt@ufs.ac.za  
11 August 2010
 

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