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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

UFS supports SAASTA in science initiative
2010-08-27

Romeo Motsie, Michelle Baadjies, Puleng Phalole and Thato Ntsebeng from the winning school, Unicom Primary School (Tweespruit) with Susan Usher, their teacher.

The National Astronomy Quiz for Grade 7 learners was recently hosted at the Boyden Science Centre, which is managed by the University of the Free State’s (UFS) Department of Physics. It was also Boyden and the UFS’s Department of Physics that coordinated the Free State leg of the competition. The Free State Department of Education was also on board to ensure smooth arrangements for the preliminary, as well as the first two official rounds of the competition.

The competition is hosted by the South African Agency for Science and Technology Advancement (SAASTA), an agency of the National Research Foundation (NRF).

Ninety schools from all over the Free State took part in the first official round. Eighteen schools qualified for the second round, once again with a balanced geographic coverage of the province.

During the second round, eight schools made it to the third round. Two of these schools were from Bloemfontein and the other six from other towns and rural areas in the Free State.

The third round and provincial finals took place at the Boyden Science Centre. The schools qualifying for the final round were Hennenman Primary School, Unicom Primary School (Tweespruit), Voorwaarts Primary School (Kroonstad) and Fichardt Park Primary School (Bloemfontein).

As a pleasant surprise, Unicom Primary School, a less well-known school from a smaller town, won the Free State finals. It was the first time this had happened since the inception of the competition.
 

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