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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Dr Malete elected Chairperson of PanSALB
2010-09-06

Dr. Elias Malete

The Principal of UFS’s Qwaqwa Campus, Dr Elias Malete, was recently elected Chairperson of the Pan South African Language Board (PanSALB) at the 62nd General Board Meeting held in Pretoria. He is taking over from Prof. Sihawukele Ngubane from the University of KwaZulu-Natal (UKZN).

PanSALB is a constitutional body tasked with promoting and creating conditions for the development and use of eleven official languages in South Africa, including the likes of German, Greek, Gujarati, Hindi, amongst others.

“Our mandate going forward is to complement the good work that was done by Prof. Ngubane. We are charged with the responsibility of maintaining quality, respect, honesty and accountability in order to realise our new vision of promoting and ensuring respect for all languages commonly used by South African communities, including the Khoi, Nama and San languages, as well as South African Sign Language,” said Dr Malete.

“Our main focus in the next twelve months of office will be the development of programmes which will support PanSALB’s three-year strategic plan. These programmes will focus on administrative matters to ensure prudent financial and effective corporate governance of PanSALB, as well as aligning our structures like national language bodies, national lexicographic units and provincial language committees with the new strategic plan. This alignment is crucial if we are to create conditions for the development of all languages, thus promoting multilingualism and ensuring respect for all South African languages,” said Dr Malete.

Meanwhile, Dr Malete was invited by the Athens Institute for Education and Research to present a paper at the 3rd Annual International Conference in Literature, Language and Linguistics in Athens, Greece. His paper, Negation of adjuncts in Sesotho, was well received by the international audience.
 

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