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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

US Consul-General speaks at the UFS
2010-09-23

Mr Andy Passen, US Consul-General, and Mr Arthur Johnson from the Internationalisation Office at the UFS.
Photo: Leonie Bolleurs

The Consul-General of the United States of America, Mr Andy Passen, recently presented a public lecture at the University of the Free State (UFS). He focused on the importance of youth development in the current dispensation and introduced President Barack Obama's Young African Leaders Forum. In his presentation he pressed upon the young leaders that they possessed both the privilege and responsibility to shape the future of Africa for the next 50 years.

He also engaged the UFS as a potential host of the Brown vs Board of Education exhibition, namely Separate is not equal. The exhibition is hosted annually at various cities and higher education institutions in South Africa. The multimedia exhibition uses films, photographs, sound recordings and reconstructions to tell the history of segregation in the USA, the landmark supreme court ruling in Brown vs. Board of Education on 17 May 1954, and the subsequent decades of struggle for racial equality. The exhibition also highlights parallels to the South African experience.

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