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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Ryk Neethling visits the UFS
2011-02-03

Ryk Neethling
- Photo: Gerhard Steenkamp

Festive, colourful and spirited – this was how the official opening of our newly upgraded swimming pool looked. Olympic swimmer Ryk Neethling, guest of honour at the event, rendered further glamour to the event when he encouraged Kovsies in his opening speech.

“I feel that this pool can be a great institution of learning, just like this university, because the lessons you learn here you can take into your job; lessons of hard work, dedication and never giving up,” said Ryk.

As a result of the money (R4,6 million) that was appropriated by the National Lotto at the end of 2009, the swimming pool now qualifies as an international competition bath (50m in length) with heating. Overflows were also installed at both ends of the bath. Starting blocks and lane ropes were also installed.

Part of the money is also used for research, which will throw light on the nutritional habits and incidents that cause swimming injuries.

According to Mr Mickey Gordon, Head: Corporate Affairs, Institutional Advancement and Sport, it is strategically important to invest in a high-quality facility for the advancement of swimming at our university. “The university wants to become a centre of excellence for Swimming South Africa,” he said.
 

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