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Library sets trend with accredited research

10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp

Library Read More Anja Aucamp — Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

British Academic visits UFS

2011-04-14

Dr Wayne Dooling
Photo: Gerda-Marie Viviers

Dr Wayne Dooling , a senior lecturer at the University of London in the School of Oriental and African Studies (SOAS), gave a lecture at the University of the Free State (UFS) on Tuesday. This lecture was presented in conjunction with the UFS’s Department of History. The lecture was on violence and Colonial Law in Southern Africa. “Dutch law was characterised by force and violence,” said Dr Dooling in his introduction of the topic.

In his lecture Dr Dooling spoke about how Colonial Law worked and how the African legal systems were suppressed by European Law. “One of the biggest achievements European Governments sought was to get African societies and Africans to come around to European ways of wrongdoing,” said Dr Dooling . He said that African courts did not just disappear; they continued to exist. The reason for Africans to use and rely on European courts was that they were dissatisfied with their own courts. African laws were not fixed; they benefited only a few and were often violated.

Dr Dooling is currently an Associate Dean of the Faculty of Arts and Humanities of the SOAS. He has authored two books, namely: Slavery, emancipation and Colonial rule in South Africa and Law and community in a slave society.

14 April 2011

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