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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

First ever international conference on Student Affairs in Africa
2011-05-11

We hosted the 2011 African Student Affairs Conference on our Main Campus in Bloemfontein from 17 – 19 May 2011.

This was the first year that the conference was hosted on African soil as it was presented in the United Kingdom in 2009/2010. The UFS was selected to join hands with the University of the Western Cape and welcomed students from across the continent.
 
The purpose of the conference was to share and exchange strategies, ideas and resources, and to discuss issues related to the work of student affairs professionals. The conference promoted an exchange of best practice and assisted attendees in identifying successful programmes.
 
“We are immensely privileged to be selected to host the first ever international conference on student affairs in Africa and cannot wait to welcome the rest of Africa to our university,” said Mr Rudi Buys, Dean of Student Affairs at our university.
 
The conference is in response to the need to develop education in Africa and for African institutions to compete with the globalising world. To this end, more emphasis should be laid on student affairs, as this unit complements the academic curriculum with programmes geared towards the holistic formation of students.
 
“Twenty delegates from the UFS will attended the conference and presented papers. In this way we will not only actively participate, but also be a leader in discussions about student affairs on the continent,” said Mr Buys.
 


Media Release
11 May 2011
Issued by: Lacea Loader
Director: Strategic Communication
Tel: 051 401 2584
Cell: 083 645 2454
E-mail: news@ufs.ac.za

 

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