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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Former Kovsie scores a record in Ireland
2011-05-16

 
Obus Pienaar

The 21-year-old former Kovsie, Obus Pienaar, who was still playing cricket for our club at the university until the end of the season (end of March), has been playing abroad for the Irish cricket club Waringstown from the end of April 2011.

His Alma Mater, the UFS, is proud of Obus’ achievements, in particular his contribution to the match against the CIYMS. During this game, Obus hit the highest score ever in the Northern Cricket Unions when he scored 244 runs in only 114 balls. This included 22 sixes and 13 fours.
 
During his innings in this match, Obus also broke the July 2004 record of his compatriot, AB de Villiers of the Proteas.
 
According to Arno van Niekerk from KovsieSport at the UFS, the university is very proud of Obus. “He is young and has a brilliant future ahead,” says Arno. Obus played for the UFS for three seasons, and was part of the Kovsies team that won the national club championships last year.
 
Obus, who is currently studying through Unisa as a result of his overseas commitments, studied B.Comm. Financial Management at the UFS until his third-year. He was a resident of Vishuis.

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