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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Vocal student invited to Summer Academy in Austria
2011-08-25

 

Theresa de Wit

One of our students, Teresa de Wit, joined some of the world’s most gifted young singers at the International Summer Academy in Salzburg this week.

Teresa, a B. Mus. Honours student under the tutelage of Petrus van Heerden from the University of the Free State’s Odeion School of Music (OSM), has been selected to participate in master classes presented by applauded soprano Barbara Bonney.

The Mozarteum Music University hosts the International Summer Academy in Salzburg every year during July and August. It has become one of the world’s biggest and most renowned institutions of its kind, offering 60 master classes for between 800 and 1 000 participants. Founded in 1916 by Lilli Lehmann to teach voice, the programme was expanded over the years to include violin, piano, composition, and conducting and opera courses. It was named the Mozarteum International Summer Academy in 1947.

During the six-week summer academy, the crème de la crème of professional artists share their expertise during two weeks of intensive courses. Over the years the summer academy has also become the scouting ground for the foremost music agencies of Europe and the United States of America.

 

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