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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Golden Key Chapter of the UFS walks away with gold status
2011-10-13

 

This generation has to find a mission, something they can be as passionate about as their predecessors of the 1970s were. A greater nation has just risen. At the 2011 South African Golden Key Summit, were from left: Mr Ruddy Banyini, outgoing President: UFS Chapter; Mr Puso Thahane, President: Wits Chapter, and Mr Katleho Mohono, Vice-President (Internal): Wits Chapter.
Photo: Leonie Bolleurs

Our university earned gold status as one of the top chapters in the country. This was one of four awards won by the UFS at the 2011 South African Golden Key Summit held at the Bloemfontein Campus from 6-8 October 2011.

Mr Ruddy Banyini, outgoing  Golden Key president (UFS) and the president of the Wits Chapter jointly received the Regional Student Leader of the Year award. The UFS Chapter also took third place for Best Community Service as well as for Best Campus Awareness Initiative. This follows hot on the heels of the chapter winning the Golden Key International Chapter Service Award for the second consecutive year in May 2011.
 
The summit also yielded some new challenges for all chapters. Mr Banyini and his counterparts from the University of Witwatersrand are on a mission to cultivate a nation of thinkers. This follows the successful hosting of a Thinkers Symposium by the Wits Chapter to determine the contribution thinkers could make towards shaping a better society. “This initiative will see all students on campus mobilised and actively participating,” Mr Banyini said. “Thoughts without action are just thoughts. We are all aware of social ills in our country, yet only a few come forth with a solution,” stated Mr Katleho Mohono (Wits).
 
The involvement of Golden Key members in helping to create solutions for national problems has triggered a series of think-tank symposiums organised by various chapters. The result has been an exponential growth in the numbers of those collectively involved in the on-line National Planning Commission’s consultative forum. “The impact of mobilising the best current academic achievers in Higher Education opens up exciting new possibilities through constructive student engagement with society’s issues,” Dr Derek Swemmer, Registrar at the UFS,” said.

 

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