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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Kovsie Xtravaganza with Lize Beekman
2008-11-22

It's Kovsie Xtravaganza time! Kovsie Xtravaganza: Xmas Festival with Lize Beekman will be held on Saturday, 22 November at 19:30 in the Sand du Plessis Theatre.

This year promises to set the benchmark with performances by the cream of Kovsie talent. Singers that will be performing include Caroline Haasbroek, Sanli Jooste, Thabo Hlongwane, Chizano Mathediso (Spontaan Winner), Klitsgras and Karpos.

Lize Beekman (website) who is known for songs like Sonneblom uit Bethlehem, Draadkar oor die See and the new title song for the television programme Pasella will be the guest artist. Old-Kovsie Hanno van Heerden, who has made a name for himself on South African stages and also won the 2006 ATKV Songwriters competition, will also make a guest appearance.

Tickets cost R90 and are available from PACOFS.

Contact the Kovsie Culture office at x2819 for more information.

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