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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
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Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Head of Department receives prestigious scholarship
2012-02-01

 

Prof. Hennie van Coller

Professor Hennie van Coller, Outstanding Professor and Head of our Department Afrikaans and Dutch, German and French, is the proud receiver of a EURIAS (European Institute for Advanced Studies) Scholarship. Prof. Van Coller is one of 17 candidates from all disciplines to be awarded the EURIAS Scholarship.

The scholarship includes a 10-month residency at one of the 14 institutions involved. Prof. Van Coller will be accommodated at the Flemish Academic Centre for Science and the Arts (VLAC) in Brussels.
 
Researchers from around the world were given the opportunity to apply for this prestige scholarship. It is awarded in the fields of the humanities and social sciences, as well as in other fields of science. Applicants had to submit an “innovative” research proposal, which demonstrates the ability to move further than disciplinary specialisation and also show an international alliance and quality of publications.
 
Van Coller is the editor of Perspektief en Profiel: ’n Afrikaanse Literatuurgeskiedenis. This literature study is used internationally and is currently being updated and reissued. He is also one of just a few contributors in Afrikaans literature to be instrumental in the new Cambridge South African Literary History edited by David Attwood and Derek Attridge.

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