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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Eight from UFS elected to ASSAf
2012-09-05

Eight UFS academics have been elected as members of the Academy of Science of South Africa (ASSAf). They follow in the footsteps of seven colleagues who already were elected as members of the Academy.

The new members are Prof. Driekie Hay, Vice-Rector: Academic; Prof. Melanie Walker, Senior Professor; Prof. Ian Phimister, Senior Professor; Prof. Pumla Godobo-Madikizela, Senior Professor; Prof. Lodewyk Kock, Outstanding Professor; Prof. Hugh Patterton, Department of Biotechnology; Prof. Heidi Hudson, Department of Africa Studies and Prof. Odireleng Ntwaeaborwa, Department of Physics.

ASSAf was established in 1996 with the mission of using science for the benefit of society. New members are elected after nomination by four existing members (at least two of whom do so from personal knowledge of the candidate).

ASSAf has some 350 members and represents South Africa in the international community of science academies.

UFS academics who are already members of ASSAf are Prof. Jonathan Jansen, Vice-Chancellor and Rector; Prof. Johan Henning, Dean: Faculty of Law; Prof. Hendrik Swart, Physics; Prof. André Roodt, Chemistry; Prof. Zakkie Pretorius, Plant Sciences; Prof. Max Finkelstein, Mathematics; Prof. James du Preez, Microbial, Biochemical and Food Biotechnology; Prof. Maryke Labuschagne, Plant Sciences; and Prof. Neil Roos of our Postgraduate School.

Prof. Aldo Stroebel is a founding member of the South African Young Academy of Science (SAYAS), the youth branch of ASSAf. SAYAS seeks to provide a voice to young scientists on international issues that interface with science.
 

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