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10 December 2020 | Story Jóhann Thormählen | Photo Anja Aucamp
Library Read More Anja Aucamp
Proud UFS LIS staff members. From the left: Ronet Vrey, Betsy Eister, Lee Goliath, Kegomodicwe Phuthi, and Jeannet Molopyane.

When students and staff speak, the University of the Free State Library and Information Services (UFS LIS) listens. Not only does this result in maintaining high service delivery, but it also led to producing accredited research that can assist other libraries.

The UFS LIS research shows that it values the “voice of the UFS community and thus pauses and touches base”, says Betsy Eister, Director: Library and Information Services.

LIS published an article, How is our service delivery? How can we do better? A total quality management (TQM) analysis of an academic library, in a DHET-accredited journal, Innovations: journal of appropriate librarianship and information work in Southern Africa in June 2020.

An urgency for information needs

Eister is very proud. “An academic library is an extension of what happens in lecture halls and in research, and for the LIS staff to be researchers themselves is testimony to the belief and the high regard they place in their work.”

She says it is important to determine the relevance of the LIS services. They experienced concerns from staff and students and conducted a ‘holistic needs and concerns assessment’.

The LIS has learnt a few lessons in the research process, says Eister. Firstly, they can also contribute to the existing body of knowledge by sharing experiences. “We learnt that we are producing a lot of data on a regular basis, and that can be used for action research purposes – through ethical clearance, of course.”

The research also helped them understand what academics go through to publish papers and the urgency of their information needs.

News Archive

Best Sêr yet!
2012-09-04

Marjolein
Photo: Albert van Biljon
3 September 2012

The best Sêr yet. This was the opinion of those who attended the ATKV’s national Sêr competition on the Bloemfontein Campus on Saturday 1 September 2012.

The competition, an annual event between the universities of Stellenbosch, Pretoria, Johannesburg, the UFS and the North-West University, had the social network Twitter abuzz and was one of the trending topics on this network.

“Sêr is coming home,” presenters of the TV programme MK Kampus Sêr told the audience in the Callie Human Centre before male and female groups from the participating universities took to the stage. The competition was first presented at Kovsies in 1997, with university residences showcasing their singing and entertainment talents.

On Saturday evening the Stellenbosch University took top honours. The male and female groups from this university’s Hippokrates residence took the top spots.

The Kovsies name was held high by Marjolein (female) and Veritas (male) who obtained a second and third place respectively. Marjolein further impressed by winning the prize for the best own composition in the female category. 

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